Account Manager

Responsibilities

• Own client relationships from start to finish for a portfolio of law firm clients.
• Schedule jobs and manage reschedules, cancellations, and service additions while meeting client deadlines.
• Prevent and resolve issues, handle high-priority requests, and ensure follow-through.
• Collaborate with Account Executives on strategic accounts and participate in client handoffs.
• Provide high-touch client service and maintain clear communication with clients, internal teams, and Account Executives.
• Use Google Workspace, Slack, and internal operations systems.
• Contribute feedback to improve processes and client experience.
• Track and deliver against account-management KPIs, including retention, churn, account touches, and SLA/quality achievement.

Requirements

• 3+ years of Account Management or Customer Success experience, ideally in legal services.
• Strong client relationship-building, communication, and influencing skills, including with executive leadership.
• Excellent organization and ability to manage multiple accounts while maintaining attention to detail.
• Tech-savvy and comfortable working in a fast-paced startup environment.
• Strong listening skills, sound judgment under pressure, and flexibility.
• Demonstrated success meeting or exceeding KPI targets.
• Availability during core Eastern Time business hours, approximately 8 a.m.–5 p.m. ET, with occasional evenings or weekends as client needs arise.

Compensation and Benefits

• Base salary: $75,000–$85,000.
• Stock options.
• Premium medical, dental, and vision coverage, with some plans offering 100% premium coverage.