Enterprise Account Executive
Own and grow complex, multi-modal client accounts at Flexport as a strategic partner. Leverage deep supply chain expertise to drive cross-sell/upsell, lead business reviews, and exceed revenue/retention targets while mentoring junior team members.
About the job
Responsibilities
- Own end-to-end success for a portfolio of complex, multi-modal Flexport accounts in North America — including accounts with significant revenue potential and high operational intensity.
- Lead RFP bids and renewals end-to-end.
- Serve as a true strategic partner to clients, going deep on their supply chain operations to identify where Flexport can unlock efficiency, reduce cost, or introduce new capabilities.
- Lead high-impact business reviews (QBRs/MBRs) that go beyond reporting — bring market context, multi-modal insights, and tailored recommendations that shift how clients think about their supply chain.
- Drive cross-sell and upsell across Flexport's full product suite, consistently meeting or exceeding revenue and retention targets.
- Collaborate with Operations, Pricing, Procurement, Product, and Sales on solutions that require internal alignment and creative problem-solving.
- Help mentor and coach Account Executive I and Account Executive II teammates — sharing playbooks, joining key client calls, and helping the team raise its game.
Requirements
- 5+ years of experience in account management, client success, or a similar client-facing role; logistics, supply chain, or SaaS background strongly preferred.
- A proven track record of independently managing and growing a complex, multi-product book of business — your accounts are more demanding and your results reflect it.
- Deep understanding of global trade and supply chain operations across multiple modes; you can speak fluently about ocean, air, trucking, and customs.
- Demonstrated ability to operate without a playbook in ambiguous or novel situations — and the judgment to write the playbook for others after you've solved it.
- Strong commercial instincts: you see growth opportunities before clients ask for them and you close them.
- A natural tendency to develop others — peers and junior teammates get better from working alongside you.
- A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
Compensation
- US base salary range: $91,000—$115,000 (does not include bonus, equity and benefits).
Skills
Account Management, Client Success, Supply Chain, Logistics, Global Trade, Ocean Freight, Air Freight, Trucking, Customs, Rfp, Cross-Selling, Business Reviews
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