ClarionNew York, NYApr 14

Implementation Manager

Leads end-to-end customer implementations for AI healthcare scheduling platform, managing deployments, configurations, stakeholder coordination, and post-launch account health. Requires 3+ years B2B SaaS implementation experience and semi-technical fluency.

135k – 180k

On-site3+ YOESolutions Architecture

About the role

Responsibilities

Own implementations end-to-end: Run customer deployments from kickoff through go-live, lead discovery sessions, collect scheduling rules and workflows, build project plans, coordinate across engineering and customer stakeholders.
Execute non-engineering implementation work: Collect customer inputs (scheduling rules, knowledge base, configurations), configure platform (assistant settings, scheduling, telephony).
Serve as customer's primary point of contact: Lead calls, syncs, send recaps, manage communications, first line for post-launch issues.
Run UAT and drive go-live: Coordinate testing, track issues, manage production cutover.
Own accounts post-launch: Lead syncs, QBRs, triage issues, monitor health, surface expansion.
Shape the product: Translate feedback into requirements, partner with engineering on tooling.

Requirements

3+ years running complex software implementations, technical onboarding, or customer-facing project management at B2B SaaS.
Semi-technical fluency: Navigate APIs, configuration interfaces, technical docs.
Project leadership: Manage multi-workstream projects, hold cross-functional teams accountable.
Customer-facing presence: Lead meetings, build relationships with technical/non-technical stakeholders.
Bias toward action: Hands-on execution.

Interesting Challenges

Encoding operational DNA at scale.
Building repeatable implementation processes.
Bridging AI and clinic operations.
Scaling without scaling headcount.

Skills

Saas ImplementationsProject ManagementAPIsStakeholder ManagementCustomer OnboardingUatTechnical DocumentationPlatform ConfigurationCross-Functional CoordinationAI Workflows

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