Account Manager, Enterprise
Manage and grow relationships with Dandy's largest multi-location dental groups and enterprise accounts. Drive retention, upsell/cross-sell opportunities, and deliver strategic value through data insights and executive partnerships in dental technology.
About the job
Key Responsibilities
Strategic Account Management
- Own a portfolio of Dandy’s largest, most complex customers (multi-location groups and enterprise accounts).
- Develop and execute strategic account plans to drive retention, expansion, and customer satisfaction.
- Leverage data and performance metrics to identify trends, opportunities, and risks across your book of business.
- Serve as a trusted advisor to executive, clinical, and operational stakeholders, ensuring alignment between Dandy’s offerings and customer goals.
Commercial Growth
- Identify and execute on upsell, cross-sell, and expansion opportunities across locations and departments.
- Partner with enterprise procurement, operations, and finance teams to negotiate renewals and new commercial terms.
- Lead conversations around scaling scanner deployments, doctor activations, and adoption of new Dandy products and services.
Customer Relationship Leadership
- Build and maintain executive-level relationships with key stakeholders at top accounts.
- Deliver strategic business reviews, performance insights, and partnership roadmaps to demonstrate ROI and strengthen collaboration.
- Anticipate customer needs and lead proactive initiatives to prevent churn and accelerate growth.
Clinical & Operational Expertise
- Develop a deep understanding of dental group operations, digital workflows, and the evolving competitive landscape.
- Speak fluently in the language of clinicians and business operators to offer credible, tailored recommendations.
- Collaborate with Dandy’s product and clinical teams to provide feedback that drives innovation and customer success.
Cross-Functional Collaboration & Continuous Improvement
- Partner with Sales, Customer Support, Training, and Product to ensure seamless onboarding, implementation, and scaling.
- Contribute insights from enterprise accounts to influence product roadmap and operational improvements.
- Continuously experiment with engagement strategies, value frameworks, and communication approaches to enhance performance.
Qualifications
- 5+ years of experience in Enterprise Account Management, Customer Success, or Strategic Sales, ideally within the dental or healthcare technology industry.
- Proven success managing and growing large, complex, multi-location customer accounts.
- Strong commercial acumen with a track record of driving upsells, cross-sells, and renewals in enterprise environments.
- Exceptional communication and negotiation skills, with experience engaging executive stakeholders.
- Analytical and data-driven, with the ability to translate metrics into actionable insights.
- Comfortable navigating ambiguity, managing competing priorities, and influencing cross-functional teams.
- Highly motivated, performance-oriented, and passionate about improving the customer experience.
- Willingness to travel for key customer meetings, industry events, and company offsites.
Skills
Enterprise Account Management, Customer Success, Strategic Sales, Upselling, Cross-Selling, Renewals, Stakeholder Management, Data Analysis, Negotiation, Healthcare Technology
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