Account Manager, Enterprise

Key Responsibilities

Strategic Account Management

• Own a portfolio of Dandy’s largest, most complex customers (multi-location groups and enterprise accounts).
• Develop and execute strategic account plans to drive retention, expansion, and customer satisfaction.
• Leverage data and performance metrics to identify trends, opportunities, and risks across your book of business.
• Serve as a trusted advisor to executive, clinical, and operational stakeholders, ensuring alignment between Dandy’s offerings and customer goals.

Commercial Growth

• Identify and execute on upsell, cross-sell, and expansion opportunities across locations and departments.
• Partner with enterprise procurement, operations, and finance teams to negotiate renewals and new commercial terms.
• Lead conversations around scaling scanner deployments, doctor activations, and adoption of new Dandy products and services.

Customer Relationship Leadership

• Build and maintain executive-level relationships with key stakeholders at top accounts.
• Deliver strategic business reviews, performance insights, and partnership roadmaps to demonstrate ROI and strengthen collaboration.
• Anticipate customer needs and lead proactive initiatives to prevent churn and accelerate growth.

Clinical & Operational Expertise

• Develop a deep understanding of dental group operations, digital workflows, and the evolving competitive landscape.
• Speak fluently in the language of clinicians and business operators to offer credible, tailored recommendations.
• Collaborate with Dandy’s product and clinical teams to provide feedback that drives innovation and customer success.

Cross-Functional Collaboration & Continuous Improvement

• Partner with Sales, Customer Support, Training, and Product to ensure seamless onboarding, implementation, and scaling.
• Contribute insights from enterprise accounts to influence product roadmap and operational improvements.
• Continuously experiment with engagement strategies, value frameworks, and communication approaches to enhance performance.

Qualifications

• 5+ years of experience in Enterprise Account Management, Customer Success, or Strategic Sales, ideally within the dental or healthcare technology industry.
• Proven success managing and growing large, complex, multi-location customer accounts.
• Strong commercial acumen with a track record of driving upsells, cross-sells, and renewals in enterprise environments.
• Exceptional communication and negotiation skills, with experience engaging executive stakeholders.
• Analytical and data-driven, with the ability to translate metrics into actionable insights.
• Comfortable navigating ambiguity, managing competing priorities, and influencing cross-functional teams.
• Highly motivated, performance-oriented, and passionate about improving the customer experience.
• Willingness to travel for key customer meetings, industry events, and company offsites.