Manager, SMB Account Management (Partner Referred Business)
Lead and coach a team of SMB Account Managers to achieve quota attainment, develop talent, and drive performance through hands-on management and process improvement.
About the job
What you will do
- Manage a team of SMB account managers to deliver monthly goal attainment
- Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
- Develop specific and targeted goals for contributors on your team to help them grow and develop
- Find innovative and creative ways to improve and increase performance
- Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale
- Support consistent and consultative sales and client success processes
- Directly manage and resolve customer escalations
- Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done
What you will need
- A minimum 1 year of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
- Previous experience as a top-performing account manager or sales executive
- Proven track record of team quota-attainment via new product sales and upgrades
- Proven leadership skills, people management skills
- Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
- Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
- Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
- High integrity individual who’s enthusiastic about building a great company for the long term
- Courage to challenge the status quo when logic and reason require it
Compensation
- On-Target Earnings (base salary + sales commission) + benefits + equity
- 60/40 commission split for base/variable pay
Skills
Account Management, Sales Management, Team Leadership, Quota Attainment, Client Success, People Management, Coaching, Hiring, Training, Escalation Management
Similar jobs
Account Management jobs
Fetch
United States
Individual-contributor sales professional responsible for reactivating lapsed clients, expanding existing partnerships, and converting prospects into revenue-generating relationships. The role requires at least two years of business development experience, digital media or advertising knowledge, CRM proficiency, and campaign analytics skills.
Pave
San Francisco, CA
Own and grow a customer book of business by driving renewals, expansion revenue, and measurable product outcomes. The role requires 2+ years in a quota-carrying customer-facing position, strong data-driven communication, and the ability to build trust with senior and executive stakeholders.
Mercury
San Francisco, CAManages a high-volume portfolio of startup accounts, helping founders adopt financial products, resolve issues, retain customers, and identify expansion opportunities. Requires 2–4 years of fintech, customer success, banking, or startup-facing account management experience.
SimplePractice
United States
Drives expansion revenue across existing Group Sales accounts by prospecting, selling bundled AI-native products, and managing the full sales cycle. Requires at least two years of full-cycle sales experience, CRM proficiency, and demonstrated success closing and expanding customer accounts.
Huntress
United States
Manages a high-volume portfolio of service-provider partners, driving Huntress adoption, partner engagement, demonstrations, and partner-led sales opportunities. Requires at least one year of high-activity sales or account management experience and foundational cybersecurity knowledge.