Forward Deployed Engineer, Healthcare

What You’ll Do

• Own healthcare customer engagements end-to-end
• Lead customer-facing technical work from initial scoping through implementation, delivery, and post-delivery support.
• Become the primary technical partner for assigned healthcare customers.
• Build trusted relationships with customer engineering and technical teams.
• Manage multiple concurrent healthcare engagements while maintaining delivery quality and customer confidence.
• Build custom solutions for complex customer needs
• Develop and deploy integrations, data transformations, and applications that solve customer-specific challenges.
• Navigate customer technical environments and adapt Protege’s platform capabilities to real-world deployment constraints.
• Translate ambiguous customer needs into clear technical plans, delivery milestones, and practical implementation paths.
• Bridge customer needs with product and platform capabilities
• Identify where customer-specific work points to repeatable product opportunities.
• Surface actionable product feedback based on implementation patterns, customer pain points, and delivery blockers.
• Partner with product and engineering to turn bespoke solutions into reusable platform capabilities where appropriate.
• Operate with strong healthcare data judgment
• Handle healthcare data environments with appropriate care, including PHI and regulatory considerations.
• Make sound technical decisions in complex, regulated settings.
• Communicate clearly with customers and internal teams about tradeoffs, risks, dependencies, and implementation choices.
• Create reusable delivery leverage
• Contribute playbooks, tooling, templates, and best practices that improve future healthcare deal execution.
• Document repeatable patterns and lessons from customer engagements.
• Help Protege move faster over time by turning one-off implementation work into reusable delivery assets.

What You Bring

• Experience in software engineering, solution architecture, forward deployed engineering, technical implementation, or a similar customer-facing technical role.
• Ability to own customer engagements from scoping through delivery and support.
• Strong technical execution across custom solutions, integrations, data transformations, and/or applications.
• Comfort operating in healthcare data environments, including sensitivity to PHI and regulatory considerations.
• Strong customer-facing communication and ability to build trust with technical stakeholders.
• Ability to bridge customer needs with product and platform capabilities.
• High ownership, adaptability, and comfort operating in ambiguous, fast-moving environments.
• Bias toward creating reusable systems, playbooks, tooling, and best practices rather than solving the same problem repeatedly.

What You Bring

• Experience in software engineering, solution architecture, forward deployed engineering, technical implementation, or a similar customer-facing technical role.
• Ability to own customer engagements from scoping through delivery and support.
• Strong technical execution across custom solutions, integrations, data transformations, and/or applications.
• Comfort operating in healthcare data environments, including sensitivity to PHI and regulatory considerations.
• Strong customer-facing communication and ability to build trust with technical stakeholders.
• Ability to bridge customer needs with product and platform capabilities.
• High ownership, adaptability, and comfort operating in ambiguous, fast-moving environments.
• Bias toward creating reusable systems, playbooks, tooling, and best practices rather than solving the same problem repeatedly.