Manager, Implementation Architects

Responsibilities

• Lead, coach, and develop a team of Implementation Architects across SF and NYC.
• Act as the Implementation Architect for your own set of customers.
• Own team delivery outcomes ensuring implementations are on track, customers are unblocked, and quality is high.
• When needed, engineer and ship product enhancements like custom pricing models to support a customer’s requirements to go live.
• Drive consistent implementation methodology across the team: kickoffs, technical discovery, API design, and go-live.
• Run 1:1s, provide regular feedback, and support the growth and performance of each team member.
• Partner with Customer Success to maintain smooth handoffs and long-term account health.
• Escalate and resolve technical blockers; serve as a senior technical resource for complex or at-risk implementations.
• Identify patterns across customer engagements and advocate with Product and Engineering for improvements that solve problems at scale.
• Contribute to team documentation, reference architectures, and best practices that accelerate future implementations.
• Collaborate with Recruiting to support hiring, interviewing, and onboarding for the team as we grow.

Requirements

• 5-7 years of experience in a technical post-sales role: solutions engineering, implementation consulting, technical account management, or similar.
• 3-5 years of people management experience, with a track record of supporting IC growth and holding a team accountable to results.
• Technically proficient as an implementation practitioner with a strong understanding of APIs, webhooks, system integrations, and SQL; comfortable debugging issues and translating technical tradeoffs for customers.
• Proven ability to translate between business requirements and technical architecture.
• Strong communicator: clear with your team, credible with customers, and effective cross-functionally.
• Model Orb's values by keeping customer outcomes front and center, moving with urgency, taking initiative, and caring deeply about accuracy and quality.
• Fluent in technical conversations with engineering teams.
• Bring emerging emotional intelligence- understand what each person on your team needs to do their best work.
• A connector: help your team collaborate cross-functionally, escalate blockers appropriately, and keep stakeholders aligned.
• Take ownership of hiring outcomes, not just processes.

Nice-to-Haves

• Experience with Orb’s tech stack (Typescript + React + Tailwind CSS, Python, PostgreSQL + Apache Druid + Clickhouse, Kafka + Spark Streaming, AWS) is not required.

Compensation and Benefits

• Salary: $125,000 - $175,000.
• Excellent medical, dental, and vision insurance.
• One Medical membership.
• Unlimited PTO plus an additional week off between Christmas and New Year’s.
• 401k plan.
• 16-week paid parental leave with equity vesting.
• Commuter stipend.
• Catered lunches in the office.
• Annual learning & development stipend.
• Meaningful equity in the form of stock options.