Partner Program Lead

What You'll Do

• Design, launch, and continually refine Harvey's global partner program structure (tiers, benefits, requirements, and incentives) to drive ecosystem health and revenue impact.
• Own the partner portal and core partner systems experience, ensuring that content, tools, and workflows make it easy for partners to onboard, get enabled, and co-sell with Harvey.
• Build and run partner enablement and certification programs, including curricula, certification paths, and evaluation mechanisms that align to product updates and GTM priorities.
• Define and maintain the core partner KPI framework (e.g., sourced/influenced pipeline, activation, certification, NPS), and use data to recommend and drive program changes.
• Serve as the operational and escalation point for partner issues — coordinating with Sales, CS, Support, Product, and Legal to resolve problems quickly while protecting Harvey's brand.
• Partner with Marketing, Sales, and Business Development to design and execute scalable motions (launch plays, campaigns, co-marketing) that increase partner productivity and satisfaction.

What You Have

• 7+ years of experience in partner programs, ecosystem operations, or channel programs within high-growth SaaS, AI, ML, or platform businesses.
• Proven track record designing and operating global partner or channel programs, including program structure, benefits/requirements, and partner lifecycle management.
• Strong program management and organizational skills — able to translate strategy into clear roadmaps, timelines, and cross-functional execution.
• Analytical strength with experience defining, instrumenting, and acting on partner metrics; comfortable making decisions with imperfect data.
• Executive presence and communication skills, with the ability to engage credibly with senior partner leadership and internal executives in written, verbal, and presentation formats.
• Calm, customer- and partner-obsessed mindset; able to navigate escalations and ambiguity while maintaining strong relationships and a focus on outcomes.