Partner Program Lead
Builds and scales Harvey's global partner ecosystem infrastructure, designing programs, managing enablement, and aligning cross-functional teams to drive partner-sourced revenue.
About the job
What You'll Do
- Design, launch, and continually refine Harvey's global partner program structure (tiers, benefits, requirements, and incentives) to drive ecosystem health and revenue impact.
- Own the partner portal and core partner systems experience, ensuring that content, tools, and workflows make it easy for partners to onboard, get enabled, and co-sell with Harvey.
- Build and run partner enablement and certification programs, including curricula, certification paths, and evaluation mechanisms that align to product updates and GTM priorities.
- Define and maintain the core partner KPI framework (e.g., sourced/influenced pipeline, activation, certification, NPS), and use data to recommend and drive program changes.
- Serve as the operational and escalation point for partner issues — coordinating with Sales, CS, Support, Product, and Legal to resolve problems quickly while protecting Harvey's brand.
- Partner with Marketing, Sales, and Business Development to design and execute scalable motions (launch plays, campaigns, co-marketing) that increase partner productivity and satisfaction.
What You Have
- 7+ years of experience in partner programs, ecosystem operations, or channel programs within high-growth SaaS, AI, ML, or platform businesses.
- Proven track record designing and operating global partner or channel programs, including program structure, benefits/requirements, and partner lifecycle management.
- Strong program management and organizational skills — able to translate strategy into clear roadmaps, timelines, and cross-functional execution.
- Analytical strength with experience defining, instrumenting, and acting on partner metrics; comfortable making decisions with imperfect data.
- Executive presence and communication skills, with the ability to engage credibly with senior partner leadership and internal executives in written, verbal, and presentation formats.
- Calm, customer- and partner-obsessed mindset; able to navigate escalations and ambiguity while maintaining strong relationships and a focus on outcomes.
Skills
Partner Program Management, Channel Programs, Ecosystem Operations, Partner Enablement, Certification Programs, Kpi Framework Development, Program Management, Cross-Functional Collaboration, Data Analysis, Partner Portal Management
Similar jobs
Partnerships jobs
Ramp
New York, NYOwn strategic product partnerships end to end, including partner selection, commercial and legal negotiations, technical integration, launch, and scaling. The role requires 7+ years of relevant experience, strong API fluency, commercial judgment, and the ability to work across Product, Engineering, Legal, and GTM.
Hover
San Francisco, CALeads enterprise ABM and co-marketing programs for construction and insurance accounts, building playbooks, tiering frameworks, campaigns, and account-specific materials. Requires 8+ years of B2B or enterprise marketing experience, strong sales partnership, and experience building programs from the ground up.
Nuro
Mountain View, CA
Leads long-term senior relationships with Nuro’s critical cloud, compute, supplier, and OEM partners, overseeing negotiations, renewals, escalations, and internal execution. The role requires approximately seven or more years of strategy or operating experience, strong commercial judgment, and executive-level communication skills.
Oscilar
Remote
Owns Oscilar’s vendor-partner bench, commercial negotiations, reseller packaging, and ongoing relationships across risk and compliance data providers. Requires 5–7+ years in partnerships, business development, or vendor management and strong cross-functional sales support experience.
Black Forest Labs
San Francisco, CAThe Senior Partnerships Manager will build strategic AI partnerships, develop pricing and licensing models, and translate generative-model capabilities into commercial opportunities. The role requires technical fluency, business development experience in AI or infrastructure, and strong relationship-building skills.