Supply Partnership Manager
Manages strategic relationships with delivery providers, owns performance and growth, troubleshoots integrations, and collaborates with product/engineering teams to scale operations. Requires 5+ years customer-facing technical experience, API fluency, and strong analytical skills.
About the job
Responsibilities
- Own strategic delivery provider relationships end-to-end - act as the single point of accountability for performance, growth, and operational excellence
- Become an advocate - be the voice of the provider internally and partner with product, engineering, and go-to-market to build solutions that help providers scale
- Be a product expert - learn the ins and outs of the Nash Platform and how its best positioned to drive impact to providers
- Understand the nuances of each integration, identify areas of improvement, and manage/troubleshoot ongoing integration challenges
- Partner with the Merchant team and lead cross-functional initiatives to drive best performance for providers and merchants alike
- Leverage the existing data structure to drive best practices and insights for performance improvement
- Lead the growth charge with each provider, deeply understanding each business, its needs, and helping achieve optimal business outcomes
Qualifications (Must-Have)
- 5+ years in a customer-facing and technical role, experience with carriers/delivery partners is a plus
- Proven success owning strategic relationships and driving growth and operational excellence
- Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering
- Experience advising product/engineering leaders and translating technical concepts into business outcomes
- Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems
- Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback
- Excellent communication and executive-presence skills
Nice-to-Have
- Experience in last-mile logistics, supply chain, or complex B2B SaaS systems
- Experience in high-growth startups or enterprise retail environments
- Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows
- Background in consultative roles involving both technical depth and commercial accountability
Skills
APIs, Integrations, SQL, Python, Debugging Workflows, Observability Platforms, Api Docs, Engineering Workflows
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