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NashNashSan Francisco, CA

Supply Partnership Manager

Manages strategic relationships with delivery providers, owns performance and growth, troubleshoots integrations, and collaborates with product/engineering teams to scale operations. Requires 5+ years customer-facing technical experience, API fluency, and strong analytical skills.

Salary not listed
Remote5+ YOEPartnerships

About the role

Responsibilities

  • Own strategic delivery provider relationships end-to-end - act as the single point of accountability for performance, growth, and operational excellence
  • Become an advocate - be the voice of the provider internally and partner with product, engineering, and go-to-market to build solutions that help providers scale
  • Be a product expert - learn the ins and outs of the Nash Platform and how its best positioned to drive impact to providers
  • Understand the nuances of each integration, identify areas of improvement, and manage/troubleshoot ongoing integration challenges
  • Partner with the Merchant team and lead cross-functional initiatives to drive best performance for providers and merchants alike
  • Leverage the existing data structure to drive best practices and insights for performance improvement
  • Lead the growth charge with each provider, deeply understanding each business, its needs, and helping achieve optimal business outcomes

Qualifications (Must-Have)

  • 5+ years in a customer-facing and technical role, experience with carriers/delivery partners is a plus
  • Proven success owning strategic relationships and driving growth and operational excellence
  • Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering
  • Experience advising product/engineering leaders and translating technical concepts into business outcomes
  • Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems
  • Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback
  • Excellent communication and executive-presence skills

Nice-to-Have

  • Experience in last-mile logistics, supply chain, or complex B2B SaaS systems
  • Experience in high-growth startups or enterprise retail environments
  • Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows
  • Background in consultative roles involving both technical depth and commercial accountability

Skills

APIsIntegrationsSQLPythonDebugging WorkflowsObservability PlatformsApi DocsEngineering Workflows

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