Manager, Business Operations, Specialty Travel & Events
Leads cross-functional business operations initiatives for a specialty travel and events team, focusing on process optimization, enterprise systems, data analysis, and technical program execution. Requires 5+ years of relevant experience and strong analytical, documentation, and stakeholder-management skills.
About the job
Responsibilities
- Lead deep project scoping to uncover root causes, document risks, and define execution parameters.
- Drive multi-phase technical initiatives across international regions, establishing working groups and cross-functional alignment.
- Audit legacy operational processes, map current and ideal-state workflows, and create documentation for post-launch stability.
- Query business data using SQL, BI tools, and data warehouses to diagnose operational bottlenecks and verify data integrity.
- Build visual narratives and communicate data-driven insights to leadership.
- Build trusted cross-functional partnerships and resolve blockers without direct authority.
- Run controlled experiments against baselines to develop repeatable execution patterns.
- Maintain transparency around operational outcomes, including failures.
- Own end-to-end management of critical enterprise tools.
Requirements
- 5+ years of experience in business operations, program management, or technical project management within a fast-paced technology company.
- High data literacy, including experience interrogating datasets, tracking data lineage, and using BI tools or modern data warehouses.
- Proactive problem-solving mindset with clear ownership, definitive timelines, and thorough documentation.
- Proven ability to build cross-functional trust and unblock operational challenges.
- BA/BS degree or equivalent practical experience.
Nice-to-haves
- Experience driving change management alongside complex technical implementations.
- Background in Product Operations or Business Systems in high-growth environments.
Compensation and Benefits
- No compensation information provided.
Skills
SQL, Business Intelligence, Data Warehouses, Snowflake, Tableau, Data Lineage, Workflow Automation, Program Management, Project Management, Change Management
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