Technical Account Manager
Owns post-sales technical relationships with customers, guiding onboarding, API/webhook integrations, prompting configurations, and driving adoption/business outcomes for AI-powered conversational agents in home services.
About the job
What You’ll Do
- Serve as the primary technical point of contact and trusted advisor post-implementation.
- Provide strategic guidance to customers, tailoring technical approaches to each customer’s goals, stack, and business model.
- Design and validate integrations (APIs, webhooks, data flows) in partnership with customer Operations, Product, and IT teams; troubleshoot issues and optimize performance.
- Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impacts.
- Conduct regular technical and business reviews to align objectives, measure KPIs, and identify new opportunities for value creation.
- Collaborate with Sales, Product, and Engineering to resolve technical challenges, provide structured feedback, and influence roadmap priorities.
- Build and maintain best practices, playbooks, and scalable success frameworks for integrations, prompting, and ongoing optimization.
- Manage multiple customer engagements simultaneously, balancing hands-on tactical execution with strategic guidance.
- Proactively manage stakeholder relationships across Operations, Product, Marketing, and Executive teams; communicate clearly with both technical and non-technical audiences.
What You’ll Bring
- 2-5 years in startups in technical account management, solutions architecture, implementation, or technical customer success (or >4 years overall experience).
- CS/technical education or demonstrated fluency with APIs, webhooks, and integration patterns; ability to read and discuss payloads, auth models, and error handling.
- Experience configuring or advising on prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts.
- Exceptional communicator with strong presentation and facilitation skills; comfortable leading technical discussions and executive updates.
- Analytical mindset with the ability to tie customer KPIs (e.g., booking rates, lead qualification, speed-to-answer) to business outcomes.
- Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments; thrives on owning processes end-to-end.
Benefits
- Comprehensive medical, dental, and vision insurance
- Company-sponsored 401(k) through Vestwell
- Flexible PTO plus U.S. federal holidays
- Company-wide off-sites
- Daily in-office lunch through Parkday
- Dinner covered when working late
- Commuter benefits and late-night rideshare
- Standing desks and workspace accommodations available on request
- All core tools and software provided
Compensation
The expected base salary for this role is $130,000-$190,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks.
Skills
APIs, Webhooks, AI, SaaS, Prompting, Workflows, Integrations, KPIs, Json Payloads, Authentication Models
Similar jobs
Account Management jobs
Pave
San Francisco, CA
Own and grow a customer book of business by driving renewals, expansion revenue, and measurable product outcomes. The role requires 2+ years in a quota-carrying customer-facing position, strong data-driven communication, and the ability to build trust with senior and executive stakeholders.
Mercury
San Francisco, CAManages a high-volume portfolio of startup accounts, helping founders adopt financial products, resolve issues, retain customers, and identify expansion opportunities. Requires 2–4 years of fintech, customer success, banking, or startup-facing account management experience.
Fetch
United States
Individual-contributor sales professional responsible for reactivating lapsed clients, expanding existing partnerships, and converting prospects into revenue-generating relationships. The role requires at least two years of business development experience, digital media or advertising knowledge, CRM proficiency, and campaign analytics skills.
SimplePractice
United States
Drives expansion revenue across existing Group Sales accounts by prospecting, selling bundled AI-native products, and managing the full sales cycle. Requires at least two years of full-cycle sales experience, CRM proficiency, and demonstrated success closing and expanding customer accounts.
Huntress
United States
Manages a high-volume portfolio of service-provider partners, driving Huntress adoption, partner engagement, demonstrations, and partner-led sales opportunities. Requires at least one year of high-activity sales or account management experience and foundational cybersecurity knowledge.