Technical Account Manager

What You’ll Do

• Serve as the primary technical point of contact and trusted advisor post-implementation.
• Provide strategic guidance to customers, tailoring technical approaches to each customer’s goals, stack, and business model.
• Design and validate integrations (APIs, webhooks, data flows) in partnership with customer Operations, Product, and IT teams; troubleshoot issues and optimize performance.
• Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impacts.
• Conduct regular technical and business reviews to align objectives, measure KPIs, and identify new opportunities for value creation.
• Collaborate with Sales, Product, and Engineering to resolve technical challenges, provide structured feedback, and influence roadmap priorities.
• Build and maintain best practices, playbooks, and scalable success frameworks for integrations, prompting, and ongoing optimization.
• Manage multiple customer engagements simultaneously, balancing hands-on tactical execution with strategic guidance.
• Proactively manage stakeholder relationships across Operations, Product, Marketing, and Executive teams; communicate clearly with both technical and non-technical audiences.

What You’ll Bring

• 2-5 years in startups in technical account management, solutions architecture, implementation, or technical customer success (or >4 years overall experience).
• CS/technical education or demonstrated fluency with APIs, webhooks, and integration patterns; ability to read and discuss payloads, auth models, and error handling.
• Experience configuring or advising on prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts.
• Exceptional communicator with strong presentation and facilitation skills; comfortable leading technical discussions and executive updates.
• Analytical mindset with the ability to tie customer KPIs (e.g., booking rates, lead qualification, speed-to-answer) to business outcomes.
• Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments; thrives on owning processes end-to-end.

Benefits

• Comprehensive medical, dental, and vision insurance
• Company-sponsored 401(k) through Vestwell
• Flexible PTO plus U.S. federal holidays
• Company-wide off-sites
• Daily in-office lunch through Parkday
• Dinner covered when working late
• Commuter benefits and late-night rideshare
• Standing desks and workspace accommodations available on request
• All core tools and software provided

Compensation

The expected base salary for this role is $130,000-$190,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks.