Onboarding Coordinator
Coordinates in-person employee onboarding, new-hire travel, support inquiries, and workplace events in San Francisco. Requires 1–3 years of relevant coordination experience, strong communication and organization skills, and comfort facilitating sessions and working onsite three days weekly.
About the job
Responsibilities
Onboarding
- Coordinate logistics for recurring in-person onboarding cohorts, including calendars, room reservations, materials, supplies, Slack groups, and welcome communications.
- Manage and review new-hire travel logistics, including Brex bookings, follow-ups, out-of-policy bookings, spend-limit requests, and hotel arrangements for non-San Francisco hires.
- Maintain participant lists, travel and attendance records, internal resources, and partner communications.
- Monitor and respond to new-hire questions in Zendesk within established response times.
- Prepare spaces, materials, meals, and supplies, and provide hands-on support to facilitators and new hires.
- Lead or facilitate onboarding sessions as needed.
- Gather feedback and improve onboarding logistics, communications, and the new-hire experience.
Employee Events and Programs
- Assist with planning and executing retreats, social hours, holiday parties, onsites, offsites, and other employee programs.
- Respond to employee emails, Slack messages, and support tickets or route inquiries to the appropriate team.
- Manage operational details and provide hands-on support before and during events.
- Support programs across the employee journey, from onboarding through career milestones.
Requirements
- 1–3 years of experience in onboarding, events, employee experience, HR, workplace experience, administrative support, or a related role.
- Strong organizational and coordination skills, with the ability to manage multiple tasks, deadlines, and details.
- Clear, warm, and timely written and verbal communication skills.
- Experience supporting events, meetings, onboarding programs, or other employee-facing experiences.
- Confidence speaking to groups and willingness to facilitate onboarding sessions.
- Strong attention to detail with calendars, travel arrangements, participant lists, materials, communications, and program logistics.
- Collaborative approach and comfort working with People, Workplace, TechOps, Communications, and Finance partners.
- Friendly, solutions-oriented support style and good judgment about when to involve partner teams.
- Comfort working in a fast-paced, evolving environment.
- Commitment to inclusive and welcoming employee experiences.
- Ability to work visibly in the San Francisco office three days per week, Tuesday–Thursday.
- Ability to lift up to 50 pounds.
Nice-to-Haves
- Familiarity with Google Workspace, Slack, Canva, Zendesk, Brex, Epoch, or Eventbrite.
- Experience supporting employee onboarding, internal events, or employee-facing programs.
- Experience with large-scale or company-wide events such as retreats, hackathons, or holiday parties.
- Experience supporting employees across multiple offices or distributed teams.
- Familiarity with employee communications, HR systems, travel coordination, or simple internal graphics and event collateral.
Compensation and Benefits
- Salary range: $97,200–$123,600 annually.
- Equity and/or commission may be provided depending on the position.
- Benefits include medical, dental, vision, and 401(k).
Skills
Google Workspace, Slack, Canva, Zendesk, Brex, Eventbrite, Travel Coordination, Event Planning, Onboarding Programs, Employee Communications
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