People Operations Specialist
Own the employee onboarding lifecycle and serve as the primary People Operations contact during US hours, combining compliance, logistics, employee experience, documentation, and automation. Requires 2–5 years of People Operations or HR coordination experience, HRIS expertise, and I-9 knowledge.
About the job
Responsibilities
- Own onboarding end-to-end, including pre-boarding documentation, account setup, background checks, and handoffs to IT, Payroll, and Workplace.
- Facilitate twice-monthly, in-person onboarding cohorts in San Francisco.
- Manage the first-90-days support structure, including 45/90-day check-ins, buddy programs, onboarding surveys, and follow-up actions.
- Serve as the first point of contact for employee questions during US hours; resolve issues, route escalations, and maintain knowledge-base documentation.
- Write and maintain onboarding standard operating procedures.
- Develop onboarding paths for rehires and international hires and improve parity between in-office and remote onboarding.
- Automate repetitive People Operations tasks using AI, including status tracking, packet assembly, provisioning checklists, and survey analysis.
Requirements
- 2–5 years of experience in People Operations, HR coordination, or onboarding at a high-growth technology company.
- Hands-on experience with an HRIS; Rippling preferred.
- Working knowledge of Form I-9 and employment eligibility verification, including retention and audit requirements.
- Strong documentation and knowledge-base practices.
- Ability to use AI tools and automation to improve operational leverage.
- Discretion when handling compensation, immigration, and personal data.
- Ability to work calmly and independently in a fast-paced, globally distributed environment.
Nice-to-Haves
- Experience establishing or rebuilding an onboarding program.
- Immigration or visa coordination experience, including H-1B, PERM, or TN processes.
- Global onboarding experience.
- Experience with LangSmith, Claude, or similar tools.
Compensation and Benefits
- Annual salary: $100,000–$110,000 USD.
- Variable compensation, meaningful equity, benefits, and perks.
- Medical, dental, and vision coverage.
- Flexible vacation.
- 401(k) plan.
- Meals on in-office days in the US.
Skills
People Operations, HRIS, Rippling, I-9, Employment Eligibility Verification, Onboarding, Knowledge Base, AI Automation, Immigration Coordination, Claude
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