Customer Solution Strategy Lead

Responsibilities

• Develop account-specific adoption roadmaps across application modernization, developer, and AI platform domains.
• Map customer workloads to Cloudflare capabilities and define sequencing and milestones.
• Coordinate Sales Engineering, Customer Success, and Product resources against adoption milestones.
• Run the account-team operating rhythm and align internal teams on customer priorities.
• Build relationships with CTOs, VPs of Engineering, platform architects, and other technical decision-makers.
• Identify and qualify platform expansion opportunities, developing the business case and handing commercial-ready opportunities to Client Directors.
• Bring strategic customer requirements into Product roadmap discussions and provide quarterly briefings on adoption patterns, blockers, and feature needs.
• Drive platform adoption, expansion pipeline, net revenue retention, customer requirements, and blocker resolution across strategic accounts.

Requirements

• 10+ years of experience in customer engineering leadership, product management, consulting, or technical strategy within a global SaaS or infrastructure environment.
• 7+ years of deployment experience in a similar role or experience in a technical leadership role.
• Experience as a customer engineering leader, consultant, or technical marketing engineer building, architecting, or deploying security solutions.
• Strong executive communication and influence skills, including the ability to engage C-level executives and internal product leaders.
• Strong knowledge of security architecture, design, and operations.
• Understanding of AI, enterprise security challenges, and their applicability to enterprise environments.
• Experience working with customers and partners to design and deploy successful solutions.
• Ability to drive multiple projects involving customers, prospects, and partners.
• Experience implementing cloud computing solutions, including Microsoft 365, Azure, Google Cloud, and AWS.
• Ability to explain complex technical behaviors and trends clearly.

Nice to have

• Proven experience using AI to help drive revenue.
• Broad understanding of the threat landscape and emerging technology trends.
• Experience with Cloudflare Workers, R2, D1, Durable Objects, Workers KV, Pages, Queues, Workers AI, Vectorize, or AI Gateway.

Compensation

• For New York City-based hires: estimated annual salary of $273,000 to $341,000, including on-target incentive compensation under Cloudflare’s Sales Compensation Plan.
• Eligible for Cloudflare’s equity plan.
• Benefits include medical, dental, vision, flexible spending, commuter spending, fertility and family-forming benefits, mental health support, disability and life insurance, 401(k), employee stock participation, flexible paid time off, and leave programs.