Trust & Safety Operations Analyst, Ads

Responsibilities

• Own complex, high-impact Ads Trust & Safety workflows and drive execution across cross-functional partners
• Design and scale systems for Ads Trust & Safety, including enforcement models, escalation paths, quality frameworks and customer support
• Partner closely with Product, Policy, and Engineering to implement operational processes, tooling improvements, and automation that support policy enforcement
• Improve the end-to-end enforcement and advertiser support funnel through frontline enablement, clearer escalation paths, and automation
• Act as a key point of contact across internal teams and external partners, providing clear updates on risk, enforcement, and product feedback
• Drive operational readiness for new Ads and monetization launches, features, and markets, identifying risks early and ensuring appropriate mitigations are in place
• Use data to identify trends, gaps, and emerging risks across Ads surfaces; develop proposals and solutions grounded in metrics and operational signals
• Identify opportunities to improve workflows, tooling, and operational efficiency as Ads Trust & Safety programs scale
• Act as a senior cross-functional partner and subject-matter expert, influencing direction through strong judgment, clear communication, and credibility

Requirements

• 5-8 years of experience in Monetization or Ads policy Operations, Trust & Safety, Business Integrity, Risk Operations, or a closely related domain
• In-depth experience leveraging AI models or agent-based tooling in operational and support workflows
• Proven ability to manage multiple cross-functional workstreams and drive projects to completion in fast-paced environments
• Strong operational judgment and systems thinking—able to design solutions that scale beyond manual review
• Experience working closely with Product, Policy, Engineering, Sales and Legal teams on enforcement systems, tooling, or automation
• Comfort querying and using data to inform decisions, prioritize work, and measure impact
• Excellent written and verbal communication skills, including the ability to explain complex risk tradeoffs as well as policy to diverse audiences
• Can translate ambiguous risk signals into structured inputs for detection systems, including taxonomy design, labeling guidance, quality standards, and feedback loops
• Strong judgment around quality, safeguards, and responsible deployment