Account Manager
Manages a portfolio of SaaS customers, driving adoption, retention, renewals, and expansion through data-informed account planning and consultative guidance. Requires 7+ years of customer-facing experience, SaaS renewal expertise, Salesforce and analytics-tool proficiency, and a bachelor's degree or equivalent experience.
About the job
Responsibilities
- Own a portfolio of existing customers to ensure adoption, value realization, and retention.
- Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
- Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
- Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
- Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting.
- Maintain strong product knowledge and provide consultative guidance to drive configuration optimization and feature adoption.
Requirements
- 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
- 4+ years of success managing renewals and growth in a SaaS environment.
- Experience with Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
- Bachelor's degree or equivalent experience.
Nice-to-haves
- Experience using data analytics and health metrics to manage and retain customer accounts.
- Enterprise sales experience with MEDDPICC and Value Selling.
- Experience with enterprise software customers or in a DevOps environment.
- Understanding of AI-powered tools and their use in driving efficiency and insight.
- History of achieving revenue and retention goals through consultative account management.
- Strong collaboration, negotiation, and problem-solving skills.
Compensation and Benefits
- Competitive salary.
- Comprehensive benefits package.
- Flexible work arrangements.
- Company equity and Employee Stock Purchase Program, where eligible.
- Retirement or pension plan, where eligible.
- Generous paid vacation time, paid holidays, and sick leave.
- Paid parental leave, subject to local laws and eligibility.
- Paid volunteer time off: 20 hours per year.
- Company-wide hack weeks.
- Mental wellness programs.
- Dutonian Wellness Days and HibernationDuty companywide paid days off.
Skills
Account Management, Customer Success, Renewals, SaaS, Salesforce, Gainsight, Tableau, Looker, Data Analytics, MEDDPICC, Value Selling, DevOps, Artificial Intelligence
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