Senior Dealer Relationship Manager
Manages remote launches, adoption, engagement, and performance for a portfolio of dealer partners, using account data and targeted outreach to improve utilization. Requires 3+ years in relationship management, account management, customer success, automotive retail, auto finance, or a related customer-facing field.
About the job
Responsibilities
- Own the launch, ongoing relationship, engagement, and performance of an assigned portfolio of lower-volume, rural, and geographically dispersed dealer partners.
- Lead remote dealer launches from handoff through readiness, training, activation, and early adoption, coordinating system access, workflow alignment, third-party setup, and dealer-readiness requirements.
- Help dealership leadership and frontline users understand Upstart’s role in their lending strategy and establish adoption plans within sales and finance workflows.
- Use dealer activity and performance data—including user engagement, credit applications, offers, signed contracts, and funded loans—to identify growth opportunities, declining utilization, and accounts needing support.
- Develop engagement strategies through targeted email and phone outreach, virtual business reviews, automated reporting, and account plans with clear follow-up actions.
- Partner with Sales, Risk, Product, and Operations to resolve dealer barriers, escalate recurring issues, maintain account documentation, and improve the remote dealer-management model.
Requirements
- 3+ years of experience in dealer relationship management, account management, customer success, dealer development, automotive retail, auto finance, indirect lending, or a related customer-facing role.
- Experience launching, onboarding, implementing, or activating customer or dealer partnerships.
- Experience managing an account portfolio and using CRM systems, dashboards, spreadsheets, or reporting tools to monitor activity and performance.
- Experience using customer or account data to identify risks, prioritize outreach, and develop adoption, growth, or recovery plans.
- Experience leading customer training, onboarding, performance reviews, or strategic meetings remotely.
Nice-to-haves
- Knowledge of dealership sales and finance operations, indirect auto lending, lender strategy, and dealer account management.
- Ability to guide dealership leadership, finance managers, and frontline users through lender adoption and workflow changes.
- Ability to interpret dealer performance, application, lender-activity, and utilization data.
- Experience with automated reporting, email campaigns, portfolio alerts, or customer-engagement workflows.
- Experience supporting rural, lower-volume, small-market, or geographically dispersed dealer partners and re-engaging underperforming accounts.
- Familiarity with RouteOne, Dealertrack, dealership CRM systems, credit-reporting providers, or similar automotive technology.
Compensation
- Anticipated base salary: $99,800–$138,000 USD.
- Target bonuses, equity compensation, and benefits are also provided.
Skills
Crm Systems, Account Management, Customer Success, Dealer Operations, Auto Finance, Indirect Lending, Automated Reporting, Data Analysis, Email Campaigns, Routeone, Dealertrack, Zoom
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