Solutions Consultant, Post Sales, Commercial

What You'll Do

• Partner with Account Managers to demonstrate new Ramp products and features to existing customers, building the business case for expansion through customized demos and workflow illustrations.
• Evaluate customer requirements for expansion opportunities, assessing fit through use-case analysis, ROI assessments, and technical scoping.
• Design and recommend best-fit Ramp architecture — including when and how to use APIs, ERP integrations, and HRIS connectors — based on each customer's existing systems and workflows.
• Act as a technical advisor to customers and internal teams, guiding integration, configuration, and system design decisions.
• Troubleshoot ERP and integration blockers, and guide customers through complex configuration decisions across NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion, and others.
• Support Account Managers on technical workstreams, ensuring faster time-to-value during product rollouts and expansions.
• Be a subject matter expert across accounting systems and integration partners; advocate for integration development in line with customer needs.
• Influence Ramp's product roadmap by channeling customer pain points and feedback to Product and Engineering teams.
• Contribute to internal documentation, tooling, and knowledge bases that scale Ramp's ability to support integration use cases.

What You Need

• 3+ years in Solutions Consulting, Technical Consulting, Implementation, or a similar customer-facing technical role in SaaS or fintech.
• Bachelor's degree in computer science, engineering, finance, business, or a related field.
• Hands-on familiarity with ERP systems (NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows.
• Comfort with APIs, integration logic, and system architecture — and the ability to explain those concepts clearly to finance and operations stakeholders.
• Experience running product demonstrations and translating complex technical capabilities into clear business value.
• Strong communication skills: able to guide customers toward scalable approaches and diplomatically steer conversations when requests are misaligned with product capabilities or best practices.
• Collaborative mindset; effective working cross-functionally with Account Management, Product, and Engineering.
• Thrives in ambiguity and fast-paced environments; highly organized, ownership-oriented, and resourceful.