Strategic Account Manager
Manages strategic enterprise customer relationships, drives account expansion, and leads technical implementations for fraud, payments, and compliance products. Requires 7+ years of B2B SaaS experience, technical advisory capability, and fluency in Portuguese, English, and Spanish.
About the job
Responsibilities
- Serve as the primary point of contact for large-scale enterprise accounts, managing day-to-day needs and identifying opportunities to maximize customer ROI.
- Identify expansion and upsell opportunities within strategic accounts to support revenue and growth goals.
- Own the end-to-end implementation lifecycle and coordinate with Implementation Engineers and Product Managers through launch.
- Translate complex product and technology issues into actionable solutions.
- Advise clients on fraud prevention and compliance best practices.
- Build, track, and communicate fraud-rate and system-performance KPIs, providing strategic analysis.
- Collaborate with Solutions Architects, Data Scientists, and Data Analysts to identify fraud typologies and communicate findings to customers.
Requirements
- Bachelor's degree in Business, Engineering, or a related field.
- Professional fluency in Portuguese, English, and Spanish.
- Strong presentation skills for virtual and in-person meetings with stakeholders at all levels.
- 7+ years of B2B SaaS account management experience, such as Account Manager, Customer Success Manager, or Solutions Architect.
- Experience with a technical product in a high-growth or startup environment.
- Background in at least two of payments, fraud, crypto, or compliance.
- Familiarity with the Brazilian market, payment processing, fraud typologies, and KYC/AML/sanctions screening.
Nice-to-haves
- Strong analytical skills and experience using BI tools and AI to enhance work.
- Working knowledge of API integrations sufficient to provide first-level technical support with Integrations and Support Engineering teams.
- Experience managing requests across Salesforce, Pylon, Notion, and the Sardine Dashboard.
Compensation and Benefits
- Compensation in cash and equity.
- Early exercise for all options, including pre-vested options.
- Remote-first work culture.
- Flexible paid time off and year-end break.
- Health, dental, and vision coverage for employees and dependents where applicable.
- Retirement-plan matching where applicable.
- MacBook Pro.
- Home-office setup stipend.
- Monthly meal and social meet-up stipends.
- Annual health and wellness stipend.
- Annual learning stipend.
Skills
B2B SaaS, Account Management, Customer Success, Solutions Architecture, Payments, Fraud Prevention, Kyc, AML, Salesforce, API Integrations, BI Tools, Data Analysis, Notion, Pylon
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