Senior Manager, Product Operations
Drive operational systems, launch readiness, and process scaling across Product, Support, and Engineering at a high-growth travel tech startup. Own tooling, AI integration, and cross-functional programs to support a 24/7 global operation.
About the job
Key Responsibilities
- Lead operational planning and governance across product and support functions to improve efficiency and reduce escalations
- Own and scale systems and processes (Intercom, SOP lifecycle, content integrations) that power advisor and internal workflows
- Drive end-to-end readiness for new product launches in collaboration with Product, Engineering, and Support
- Embed AI and automation tools into operational workflows and measure impact
- Design cross-functional programs and frameworks that mature operational rigor and transparency
- Analyze data to develop dashboards, define KPIs, and surface insights that inform decision-making
- Identify quick wins and long-term improvements across support and product systems
- Collaborate closely with stakeholders across Product, Engineering, Support, Advisor Experience, and BizOps to align on goals and execution
- Serve as a strategic partner to leadership and a coach to junior team members as the team scales
Requirements
- 5–8+ years in Product Operations, Technical Operations, Business Operations or a similar role at a high-growth tech company
- Proven ability to design and implement operational systems and cross-functional programs from the ground up
- Experience managing or working with support tooling like Intercom, Zendesk, or similar platforms
- Familiarity with AI tools, automation systems, or operationalizing ML outputs
- Strong analytical skills; able to build dashboards, measure KPIs, and use data to drive improvements
- Demonstrated ownership of product readiness and launch orchestration
- Excellent documentation and cross-functional communication skills
- Experience with tools like Jira, Confluence, and other project/content management systems
- High ownership mentality with a proactive, structured, and resourceful approach
- Based in NYC or willing to relocate; must be authorized to work in the US
Compensation & Benefits
- Indicative range: $110K–$160K + equity
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan with company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
Skills
Product Operations, Intercom, Zendesk, Jira, Confluence, AI Tools, Automation Systems, Dashboard Building, Kpi Measurement, Cross-Functional Program Design
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