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ForaForaNew York, NY

Senior Manager, Product Operations

Drive operational systems, launch readiness, and process scaling across Product, Support, and Engineering at a high-growth travel tech startup. Own tooling, AI integration, and cross-functional programs to support a 24/7 global operation.

110k – 160k
On-site5+ YOEProduct Operations

About the role

Key Responsibilities

  • Lead operational planning and governance across product and support functions to improve efficiency and reduce escalations
  • Own and scale systems and processes (Intercom, SOP lifecycle, content integrations) that power advisor and internal workflows
  • Drive end-to-end readiness for new product launches in collaboration with Product, Engineering, and Support
  • Embed AI and automation tools into operational workflows and measure impact
  • Design cross-functional programs and frameworks that mature operational rigor and transparency
  • Analyze data to develop dashboards, define KPIs, and surface insights that inform decision-making
  • Identify quick wins and long-term improvements across support and product systems
  • Collaborate closely with stakeholders across Product, Engineering, Support, Advisor Experience, and BizOps to align on goals and execution
  • Serve as a strategic partner to leadership and a coach to junior team members as the team scales

Requirements

  • 5–8+ years in Product Operations, Technical Operations, Business Operations or a similar role at a high-growth tech company
  • Proven ability to design and implement operational systems and cross-functional programs from the ground up
  • Experience managing or working with support tooling like Intercom, Zendesk, or similar platforms
  • Familiarity with AI tools, automation systems, or operationalizing ML outputs
  • Strong analytical skills; able to build dashboards, measure KPIs, and use data to drive improvements
  • Demonstrated ownership of product readiness and launch orchestration
  • Excellent documentation and cross-functional communication skills
  • Experience with tools like Jira, Confluence, and other project/content management systems
  • High ownership mentality with a proactive, structured, and resourceful approach
  • Based in NYC or willing to relocate; must be authorized to work in the US

Compensation & Benefits

  • Indicative range: $110K–$160K + equity
  • Unlimited vacation
  • Health Insurance (including an option completely covered by Fora HQ)
  • Dental & Vision Insurance
  • Wellhub Memberships
  • 401k plan with company match
  • Commuter Benefits
  • Supplemental Life Insurance
  • Stock Options

Skills

Product OperationsIntercomZendeskJiraConfluenceAI ToolsAutomation SystemsDashboard BuildingKpi MeasurementCross-Functional Program Design

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