Customer Education Specialist | Housing
Leads customer onboarding and training for AI products in housing, conducting sessions, creating educational content, gathering feedback, and liaising with internal teams. Requires 3+ years customer-facing experience, strong communication, and technical aptitude; onsite in NYC with travel.
About the job
Key Responsibilities
- Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
- Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client
- Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges
- Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback
- Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences
Requirements
- 3+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field
- Willingness to travel as needed to conduct in-person training sessions with clients
- Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
- Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
- Experience creating educational content, including videos, tutorials, and documentation preferred
- Proven ability to build rapport with customers and establish trusted advisor relationships
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
- Willing to work in person at NYC headquarters with your team 4-5 days per week
Compensation
- Salary range: $90,000 - $120,000
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness & home services stipend
- Unlimited vacation and paid holidays
Skills
Customer Onboarding, Training Delivery, Content Creation, Video Production, Tutorials, Documentation, Presentation Skills, Customer Feedback, Technical Proficiency, Onboarding Strategies
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