Product Operations Lead

Responsibilities

• In first 30 days: learn how Product currently plans and ships, identify highest-leverage gaps, and propose a lightweight operating model.
• Within 90 days: stand up core operating cadences (planning cycles, product reviews, roadmap and execution tracking) and define the PM tool stack.
• Own and evolve the operating system Product uses to plan, track, and communicate work — roadmaps, planning artifacts, and execution tracking — in close partnership with Engineering.
• Design and run lightweight operating cadences (planning cycles, product reviews, execution check-ins) without adding unnecessary process.
• Improve visibility into priorities, progress, and decisions across the product organization.
• Identify where automation, AI, and agents can materially change how product work gets done, and turn those ideas into adopted capabilities.
• Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions to raise the bar and accelerate learning across teams.
• Be the internal voice of the customer and ecosystem: build structured feedback loops and synthesize signal into roadmap inputs.
• Over time, own PM onboarding and enablement, and partner with Product leadership to reinforce a high-performing product culture (Product All Hands, summits / onsites).

Requirements

• 6+ years in Product Operations, Technical Program Management, or a similar role in a fast-moving, product-led organization.
• Track record of standing up or significantly scaling a product operating model from a blank page.
• Strong systems thinking; design operating models that scale without adding bureaucracy.
• Scrappy, high-ownership executor who gets things done and is comfortable building in ambiguity.
• Strong analytical skills (quantitative and qualitative) and clear, concise written and verbal communication.
• Strong product instincts and genuine empathy for PMs and cross-functional partners.
• Hands-on familiarity with AI tools and a point of view on where agentic workflows can accelerate product work.

Nice-to-Haves

• Been a founding or first product-ops hire.
• Prior technical experience, or deep curiosity to build technical fluency in our products.
• Experience in crypto / blockchain, fintech, or developer-platform companies.
• Experience building agentic workflows or tooling to support product / engineering processes.

Compensation

• Base salary range: $170,000 - $245,000 depending on job-related knowledge, skills, experience, and location.
• Lumen-denominated grants.
• USA Benefits/Perks: Competitive health, dental & vision coverage (most plans 100% covered); Flexible time off + 15 company holidays; Generous paid parental leave; Gym reimbursement ($80/month); Life & ADD (up to $50K); Short & Long term disability; 401K with 4% match; Health & Dependent Care FSA; Commuter benefits ($250/month); HSA with monthly employer contribution; Family building benefits; Wellbeing benefits; L&D budget ($1,500/year); Daily lunch/snacks in office; Company retreats.