Senior Product Operations Manager, Data
The Product Operations Manager will coordinate customer and partner issue intake, early-access programs, cross-functional launches, and scalable operating processes for data-related product surfaces. The role requires 3–5+ years of experience in product or program operations, technical issue assessment, partner management, and launch execution.
About the job
Responsibilities
Customer, Partner & Issue Intake
- Own intake, triage, and prioritization of customer feature requests.
- Triage customer-reported data and product issues, assess severity and impact, coordinate resolution across appropriate teams, and ensure timely communication.
- Manage external technology partner relationships, including onboarding, ongoing operations, issue resolution, and delivery quality.
Programs & Launches
- Plan and run early-access programs for new features, including customer selection, onboarding, feedback collection, usage analysis, and launch recommendations.
- Coordinate cross-functional launches by tracking dependencies, validating operational readiness, surfacing risks, and keeping high-priority initiatives on track.
Systems That Scale
- Translate customer, partner, and internal feedback into clear requirements, prioritized workstreams, and actionable recommendations.
- Create and maintain documentation, playbooks, and enablement materials that help internal teams communicate and operate effectively.
- Identify recurring operational challenges and implement lightweight systems, automation, and processes that enable the team to scale.
Requirements
- 3–5+ years of experience in Product Operations, Program Management, Technical Program Management, or a related operational role at a high-growth technology or SaaS company, ideally supporting data, integrations, or technical product surfaces.
- Experience triaging and prioritizing inbound requests and issues at volume.
- Ability to engage directly with data and technical issues to assess severity and impact.
- Experience managing external vendor or technology partner relationships, including onboarding and ongoing delivery quality.
- Hands-on experience running early-access or beta programs and coordinating launches in a fast-moving product environment.
- Strong written communication skills, including turning messy feedback into clear requirements, playbooks, and documentation.
- Ability to drive cross-functional alignment across Product, Engineering, and GTM without direct authority.
- Bias toward lightweight systems and scalable processes.
Compensation
- $155,400–$233,200 USD
Skills
Product Operations, Program Management, Technical Program Management, Data Analysis, Issue Triage, Partner Management, Beta Programs, Launch Management, Cross-Functional Alignment, Process Automation, Technical Documentation
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