Senior Product Operations Manager, Integrations
Own the operating system for Harvey’s integrations and partner ecosystem, including request intake, partner management, early-access programs, launches, documentation, and scalable processes. The role requires 3–5+ years of relevant operations or program experience, direct integrations experience, and working knowledge of APIs and MCP.
About the job
Responsibilities
Partner and Integration Request Intake
- Own intake, triage, and prioritization of integration and API/MCP feature requests from customers and partners.
- Triage partner- and customer-reported integration issues, assess severity and impact, coordinate resolution across teams, and ensure timely communication.
- Manage technology and ISV partner relationships across onboarding, operations, issue resolution, and delivery quality.
Programs and Launches
- Plan and run early-access programs for new integrations and API/MCP capabilities, including partner selection, onboarding, feedback collection, usage analysis, and launch recommendations.
- Coordinate cross-functional launches by tracking dependencies, validating operational readiness, surfacing risks, and keeping high-priority initiatives on track.
Systems and Processes
- Translate partner, customer, and internal feedback into requirements, prioritized workstreams, and recommendations for the integrations roadmap.
- Create and maintain documentation, playbooks, enablement materials, and partner-facing API/MCP documentation.
- Identify recurring operational challenges and implement lightweight systems, automation, and processes such as onboarding checklists, certification criteria, and listing standards.
Requirements
- 3–5+ years of experience in Product Operations, Program Management, Partner or Ecosystem Operations, or a related role at a high-growth technology or SaaS company, ideally focused on integrations, APIs, or a partner platform.
- Direct experience working on an integrations team that builds, ships, and supports third-party connections.
- Working knowledge of APIs and MCP (Model Context Protocol), including authentication, rate limits, and schemas.
- Experience with an app store, marketplace, or partner ecosystem business, including listings, partner certification, marketplace policies, or developer relations.
- Experience managing external technology or ISV partner relationships, including onboarding and ongoing delivery quality.
- Hands-on experience running early-access or beta programs and coordinating launches in a fast-moving product environment.
- Strong written communication and ability to create clear requirements, playbooks, and documentation.
- Ability to drive cross-functional alignment across Product, Engineering, Partner/Business Development, and Go-to-Market teams without direct authority.
- Bias toward lightweight, scalable systems and processes.
Compensation
- $155,400–$233,200 USD
Skills
Product Operations, Program Management, APIs, Mcp, Authentication, Rate Limits, Schemas, Partner Management, Isv Partnerships, Marketplace Operations, Beta Programs, Launch Management, Cross-Functional Alignment, Technical Documentation, Automation
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