Marketplace Operations Manager
Own the commercial and operational backbone of Built’s marketplace, including pricing frameworks, margin and take-rate performance, vendor supply-demand balance, and repeatable service launches. The role requires 5+ years in business operations, commercial strategy, pricing, or strategic finance.
About the job
Responsibilities
Pricing and Margin
- Design reusable pricing frameworks for new marketplace services and apply them to new offerings.
- Lead pricing analysis and recommendations for managed services, balancing competitiveness and margin.
- Own reporting on marketplace take rate and margin performance across services; diagnose underperformance by service, geography, or vendor segment and design corrective actions.
- Partner with Finance on cost-to-serve instrumentation and connected pricing and cost data.
Supply-Demand Liquidity
- Monitor vendor supply adequacy and fit by service, geography, and price point.
- Own vendor tiering and ratings criteria, including preferred-vendor designations.
- Direct supply-growth priorities for Vendor Operations and Partnerships based on liquidity gaps.
- Monitor service penetration and work with Account Management and Customer Success to improve buyer utilization.
New-Service Launch and Process Standardization
- Build repeatable frameworks for launching new marketplace services.
- Identify recurring operational gaps and convert them into standardized processes.
- Partner with Product, Engineering, Finance, and Vendor Operations to connect commercial and operational decisions.
- Resolve cross-side billing and dispute questions that span multiple teams.
Requirements
- 5+ years of experience in business operations, pricing or commercial strategy, or strategic finance.
- Experience designing pricing models, commercial frameworks, or margin-management systems.
- Strong quantitative and analytical skills.
- Experience with data visualization tools such as Sigma, Looker, or Tableau.
- Track record of partnering with senior stakeholders on commercial decisions with significant P&L impact.
- Excellent cross-functional collaboration skills.
- Ability to build frameworks for ambiguous, unstructured problems and move between strategic design and hands-on execution.
Nice to Have
- Experience at a marketplace, fintech, or B2B SaaS company.
- Familiarity with construction finance, lending, or real estate.
Compensation and Benefits
- Competitive benefits, including uncapped vacation, health, dental, and vision insurance, and 401(k).
- Base salary and equity compensation.
- Flexible working hours, paid family leave, employee resource groups, and mentorship opportunities.
- Learning grant program for professional development.
- Weekly team lunches and a stocked Nashville office kitchen.
Skills
Pricing Models, Commercial Strategy, Margin Management, Business Operations, Strategic Finance, P&L Management, Data Visualization, Sigma, Looker, Tableau, Marketplace Operations, Process Standardization
Similar jobs
Business Operations jobs
Stripe
United States
Leads strategy and operations for the Vice Chair Office, partnering with the Chief of Staff to structure priorities, manage cross-functional programs, and build operating processes. Requires 3–5 years of experience in strategy, program leadership, or operations, plus strong communication and stakeholder management skills.
Cloudflare
Austin, TXLeads strategic sourcing and deployment coordination for network hardware across global data centers, managing vendors, negotiations, supply, and infrastructure processes. Requires 5+ years with networking equipment OEMs, strong TCO modeling, and data center networking expertise.
Fluent
New York, NY
Manages operational execution for strategic partnership programs, coordinating cross-functional teams, reporting, financial modeling, campaign operations, and partner documentation. Requires 3–5 years of business operations experience and strong project management, analytical, and documentation skills.
Anthropic
San Francisco, CAOwn the quote-to-cash systems process for new product and pricing launches, coordinating catalog, quoting, billing, tax, reporting, and cross-functional readiness. The role requires hands-on Salesforce and CPQ expertise plus experience managing fixed-date launches.
LogicGate
Chicago, IL
Build and scale AI-driven workflows that improve internal operational efficiency across business functions. The role requires 3–5 years of experience in automation, systems analysis, business technology, or related work, plus practical fluency with AI tools and strong cross-functional consulting skills.