Sales Operations Manager

Responsibilities

Salesforce & CRM Health

• Maintain Salesforce data quality across the sales pipeline, including field completeness, record accuracy, duplicate management, and routing hygiene.
• Build automations and validation rules that prevent recurring data issues.
• Identify gaps in CRM usage and drive configuration and process improvements.
• Support user onboarding processes and documentation.

Reporting & Pipeline Support

• Build and maintain Salesforce reports and dashboards for pipeline coverage, rep attainment, activity tracking, and deal velocity.
• Prepare data packages for weekly pipeline reviews and flag deals requiring attention.
• Fulfill ad hoc data requests from Sales leadership.
• Maintain the data quality needed for reliable reporting and analysis.

Compensation & Territory

• Execute monthly commission calculations by pulling attainment data from Salesforce, reconciling it against plans, resolving discrepancies, and submitting results to Finance.
• Improve the auditability and efficiency of commission processes.
• Partner on territory design, including modeling, account and rep assignment data, and routing rules.
• Support quota tracking and rep-level attainment reporting.

Deal Desk & Approvals

• Help establish and document the deal desk process.
• Build templates and maintain approval infrastructure.
• Maintain the deal desk log and approval audit trail.
• Document pricing exceptions, track trends, and surface items approaching service-level agreements.

Operations Intake & Request Management

• Facilitate the Revenue Operations intake process for CRM changes, report builds, data pulls, and process questions.
• Triage requests from Sales, Marketing, and Finance.
• Track request volume, resolution time, and request source.
• Identify recurring patterns and develop self-service solutions.

Cross-Functional Coordination

• Partner with Marketing Operations on lead routing quality, MQL handoff data, and shared CRM fields.
• Provide clean and consistent Salesforce, pipeline, and attainment data for GTM Strategy & Operations reporting.
• Partner with GTM Engineering on Salesforce data, list inputs, and operational context for automation builds.
• Propose fixes for missing processes and workflow breakdowns.

Requirements

• 5+ years of experience in revenue operations, sales operations, or a closely related B2B function.
• Strong Salesforce fluency, including managing the data model, building automations, writing validation rules, and maintaining data hygiene at scale.
• Hands-on experience with commission calculations, territory administration, and quota tracking.
• Experience with deal desk or approval workflows.
• Systems-oriented approach to improving manual processes.
• Strong communication skills and experience working across Sales, Finance, and cross-functional teams.
• Ability to push back constructively when data or processes are not correct.
• Salesforce certification is preferred.

Compensation & Benefits

• Salary range: $96,560–$119,280 USD.
• Sales roles may be eligible for commission or bonus incentives; the posted range for Sales roles reflects total potential on-target earnings.
• Equity in the form of stock options.
• Medical, dental, and vision insurance, with 95% of premiums paid by the employer.
• 401(k) with company match.
• Flexible paid time off and 12 company holidays.
• Paid parental leave.
• Employer-paid disability and life insurance.
• Wellness and fitness reimbursements.
• Monthly cell phone and commuting stipends.