Services Architect 3
Leads customer implementations of the Datadog platform, from requirements discovery and architecture through deployment and launch. The role requires professional services architecture or consulting experience, cloud and container expertise, infrastructure automation, CI/CD, and programming skills, with up to 30% travel.
About the job
Responsibilities
- Design and guide execution of Datadog implementations, including requirements gathering, technical architecture, deployment, and launch support.
- Guide customer onboarding through co-development working sessions and resolve implementation roadblocks.
- Write automation and design architecture for deployment templates.
- Manage implementation project operations.
- Collaborate with Customer Success, Technical Account Management, and Sales teams to deliver an exceptional onboarding experience.
Requirements
- Experience designing and delivering technical solutions for DevOps monitoring or architecture systems.
- Hands-on experience with cloud platforms and compute technologies, including AWS, Azure, GCP, EC2, serverless, VMware, virtual machines, Docker, and Kubernetes.
- Experience with configuration management, infrastructure as code, and CI/CD tools such as Ansible, Puppet, Terraform, Chef, Jenkins, CircleCI, GitHub Actions, and Azure Pipelines.
- Programming or scripting experience with Java, Python, Ruby, Go, Node.js, PHP, or .NET.
- 5+ years of experience as an architect or consultant in a professional services team.
- Ability to travel up to 30% by car, train, or air and sit for up to 4 hours while traveling to and from client sites.
- Growth mindset and willingness to embrace change and AI tools.
Benefits
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture with access to Community Guilds and Inclusion Talks.
Skills
AWS, Azure, GCP, Docker, Kubernetes, Terraform, Ansible, Puppet, Jenkins, GitHub Actions, Python, Java, Datadog
Similar jobs
Solutions Architecture jobs
Plenful
Remote
Leads solution discovery, demonstrations, pilots, and value storytelling for enterprise healthcare software sales. The role requires deep healthcare expertise—especially 340B—and experience guiding complex stakeholders from evaluation through implementation.
Databricks
Berlin, GermanyLeads customer-facing architecture, demonstrations, proofs of concept, and implementation guidance for an agentic customer data platform. Requires 5+ years in CDP, MarTech, or customer data engineering, including substantial pre-sales or consulting experience.
OpenLoop
Remote
Owns hands-on technical implementations for external healthcare technology customers, including platform configuration, integrations, data migration, testing, deployment, go-live, and stabilization. Requires 3+ years of implementation or integration experience, strong SQL and API troubleshooting skills, and customer-facing technical communication.
Protege
Remote
Own end-to-end technical delivery for healthcare customer engagements, including integrations, data transformations, applications, and post-launch support. The role requires customer-facing communication, sound judgment with PHI and regulated data, and the ability to turn bespoke solutions into reusable platform capabilities.
Protege
Remote
Own the technical success of video-data customers while building scalable tooling and platform capabilities for dataset curation, processing, quality measurement, and delivery. The role requires 3+ years of engineering experience, media-data expertise, customer-facing communication, and end-to-end ownership in an ambiguous environment.