Principal Program Manager
Lead large-scale Snowflake implementation programs for Fortune 500 customers as a trusted C-Suite advisor. Drive strategy, roadmap, execution, risk mitigation, and customer value delivery for complex data and cloud projects.
About the job
Responsibilities
- Deliver large projects or programs and drive new service opportunities, working with customers and internal stakeholders
- Serve as overall Program Lead for a large customer, acting as a trusted advisor to C-Suite and/or Executive Sponsor
- Collaborate with internal stakeholders to craft vision, develop strategy, build roadmap of use cases, and build program/project plan
- Proactively mitigate risks and execute on delivering customer value
- Be a program management expert on all aspects of Snowflake implementation and variety of project and services types
- Deliver Fixed Fee and highly scoped projects on time
- Own project governance for budget and revenue reconciliation
- Lead large data migrations and code conversion efforts
- Drive to scope clarity with project teams and customer stakeholders
- Drive planning and all aspects of execution of the program plan, working collaboratively with customers, partners, and internal stakeholders
- Take full ownership of the project life cycle, ensuring on-time, on-budget, and predictable delivery
- Proactively identify and mitigate program or project risks
- Collaborate and communicate effectively with various workstream owners
- Collaborate with customer C-Suite and/or Executive Sponsor stakeholders to drive alignment on vision and strategy
- Leverage and improve program management methodology, processes, tools, templates, and checklists
- Champion customer outcomes and articulate program value in quantifiable metrics
- Drive customer satisfaction through surveys, renewals, and additional opportunities
- Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits
- Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
- Determine areas for process improvements within both the customer and Snowflake
Requirements
- 10+ years of experience in a Program Manager role (or similar capacity) dealing with complex, technical implementation and/or migration projects
- Recent experience successfully delivering multi-million dollar complex data-related and/or cloud-based large Programs for a Fortune 500 customer
- Played the role of trusted advisor to C-Suite or Executive Sponsor of the Program at Fortune 500 customer
- Extremely adept in executive communication and relationship management across multitude of stakeholders
- Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
- Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
- Strong presentation skills and ability to articulate to a business and technical audience (including senior level executives at large enterprises)
Nice-to-Haves
- Experience in a customer support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)
- Familiar with Agentic AI and modern AI technology implementation
Skills
Program Management, Data Warehousing, Business Intelligence, Cloud Implementation, Data Migration, Executive Communication, Stakeholder Management, Project Governance, Risk Management, Roadmapping
Similar jobs
Technical Program Management jobs
Headway
United States
Own the operating system for Headway’s clinical organization, including governance, OKRs, policies, risk management, and program execution. Requires an active clinical license, 7+ years in mental health settings, and strong operational, data-informed, and cross-functional leadership skills.
Leads executive-facing GTM transformation initiatives spanning OPEX planning, forecasting, advertiser buy-cycle processes, systems, and cross-functional change management. Requires 8+ years of strategic program or business transformation experience, strong executive communication, and digital media expertise.
GitLab
United States
Leads high-stakes product and technical marketing launches and a portfolio of cross-functional go-to-market programs. The role requires experience scaling program operations, deploying production AI workflows, influencing senior stakeholders, and measuring outcomes through pipeline, adoption, or consumption.
Celonis
London, United Kingdom
Leads complex enterprise software implementations for strategic customers, managing scope, schedules, budgets, risks, partners, and executive stakeholders. The role requires extensive client-facing project management and consulting experience, German fluency, and a relevant bachelor's or master's degree.
United States
Leads company-scale search signals programs spanning offsite data, content understanding, relevance, and AI adoption. The role requires 10+ years of technical or analytical experience, strong cross-functional influence, and expertise in search, recommendation systems, ML/AI, data integration, and AI governance.