Principal Program Manager

Responsibilities

• Deliver large projects or programs and drive new service opportunities, working with customers and internal stakeholders
• Serve as overall Program Lead for a large customer, acting as a trusted advisor to C-Suite and/or Executive Sponsor
• Collaborate with internal stakeholders to craft vision, develop strategy, build roadmap of use cases, and build program/project plan
• Proactively mitigate risks and execute on delivering customer value
• Be a program management expert on all aspects of Snowflake implementation and variety of project and services types
• Deliver Fixed Fee and highly scoped projects on time
• Own project governance for budget and revenue reconciliation
• Lead large data migrations and code conversion efforts
• Drive to scope clarity with project teams and customer stakeholders
• Drive planning and all aspects of execution of the program plan, working collaboratively with customers, partners, and internal stakeholders
• Take full ownership of the project life cycle, ensuring on-time, on-budget, and predictable delivery
• Proactively identify and mitigate program or project risks
• Collaborate and communicate effectively with various workstream owners
• Collaborate with customer C-Suite and/or Executive Sponsor stakeholders to drive alignment on vision and strategy
• Leverage and improve program management methodology, processes, tools, templates, and checklists
• Champion customer outcomes and articulate program value in quantifiable metrics
• Drive customer satisfaction through surveys, renewals, and additional opportunities
• Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
• Determine areas for process improvements within both the customer and Snowflake

Requirements

• 10+ years of experience in a Program Manager role (or similar capacity) dealing with complex, technical implementation and/or migration projects
• Recent experience successfully delivering multi-million dollar complex data-related and/or cloud-based large Programs for a Fortune 500 customer
• Played the role of trusted advisor to C-Suite or Executive Sponsor of the Program at Fortune 500 customer
• Extremely adept in executive communication and relationship management across multitude of stakeholders
• Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
• Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
• Strong presentation skills and ability to articulate to a business and technical audience (including senior level executives at large enterprises)

Nice-to-Haves

• Experience in a customer support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)
• Familiar with Agentic AI and modern AI technology implementation