Senior Customer Engineer, Digital Native Enterprise
Provides technical validation, architecture guidance, onboarding, and expansion support for high-growth enterprise accounts across security, networking, and developer platforms. Requires broad cloud and networking expertise, customer-facing technical experience, and strong executive communication.
About the job
Responsibilities
Technical Validation (Pre-Sales)
- Lead technical discovery, design bespoke architectures, and deliver demos and proofs of concept across security, networking, and developer platforms.
- Build technical champions and executive relationships within target accounts.
- Represent the company at industry events, developer communities, and cybersecurity conferences.
Customer Adoption & Value Realization
- Serve as the primary technical contact from contract signature through platform adoption.
- Lead technical onboarding and implementation, maintaining the engineering relationship throughout the process.
- Monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value.
Commercial Accountability & Expansion
- Carry a variable quota tied to new business acquisition and account growth.
- Identify and drive cross-sell and upsell opportunities using platform usage data and customer objectives.
- Lead technical Quarterly Business Reviews that translate platform metrics into executive-level ROI.
Trusted Advisory
- Maintain relationships with stakeholders ranging from engineering leads to CISOs and CTOs throughout the customer lifecycle.
- Advise on architecture best practices, security posture, and platform strategy aligned with customer goals.
Requirements
- Deep understanding of the life of a request on the internet.
- Experience in a customer-facing technical role such as solutions engineering, customer engineering, sales engineering, or forward-deployed engineering.
- Broad technical expertise in:
- Web security, including WAF, DDoS mitigation, TLS, and Zero Trust/SASE.
- Networking, including BGP, DNS, SD-WAN, MPLS, and TCP/IP.
- Cloud infrastructure, including AWS, Google Cloud, and Azure.
- Exceptional communication and presentation skills, from whiteboard architecture sessions to strategic business reviews.
- Experience integrating AI-augmented workflows into daily development, such as Windsurf or OpenCode.
Nice-to-Haves
- Experience with Workers, Workers AI, AI Gateway, and Vectorize.
- Applied AI knowledge, including prompt engineering, LLM orchestration, and Retrieval-Augmented Generation (RAG) architectures.
- Proficiency in Python, JavaScript, or Go for integration scripts, API connectors, and edge-computing functions.
- Familiarity with CDN, reverse proxy/WAF, forward proxy/SWG, and serverless application patterns.
- Experience building cloud-based applications.
- Experience building relationships and driving technical wins across multi-stakeholder enterprise accounts.
- Cloudflare platform certifications or meaningful hands-on deployment experience.
- Exposure to DevOps, security operations, or emerging generative AI trends.
- Relevant cloud, security, or networking certifications.
Compensation & Benefits
- New York-based hires: estimated annual salary of $202,000–$278,000.
- Eligible to participate in the company equity plan.
- Benefits include medical, dental, vision, flexible spending, commuter spending, fertility and family-forming support, mental health support, disability, life and accident insurance, 401(k), employee stock participation, flexible paid time off, and parental, pregnancy, medical, and bereavement leave.
Skills
AWS, GCP, Azure, Python, JavaScript, Go, Waf, Ddos Mitigation, Tls, Zero Trust, Sase, BGP, DNS, Sd-Wan, Mpls
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