Technical Oversight - Post Closing
Owns post-closing loan delivery to investors, manages suspense, rebuttals, and issue resolution to ensure timely purchases and cash flow. Requires 7+ years in mortgage post-closing operations with deep investor experience.
About the job
Key Responsibilities
Delivery Ownership & Execution
- Own end-to-end delivery of closed loans to investors and whole-loan purchasers, ensuring timely submission and purchase
- Build and maintain investor-specific delivery checklists, eligibility gates, and suspense prevention controls
- Own day-to-day execution and performance of offshore post-closing and delivery teams
- Track and manage purchase timelines, days-to-cash, and aging inventory
Suspense, Rebuttals & Issue Resolution
- Manage all investor suspense, rebuttals, and curative documentation through final purchase
- Act as primary escalation point for delivery disputes, exceptions, and delayed purchases
- Partner with legal and compliance on complex delivery issues or investor challenges
Investor & Seller Communication
- Serve as primary point of contact for investor delivery and post-purchase review teams
- Manage communications with correspondent sellers, including suspense requests, rebuttals, and resolution timelines
- Ensure external communications are accurate, timely, and aligned with contractual requirements
Reporting, SLAs & Continuous Improvement
- Own reporting on delivery performance, including first-pass purchase rates, suspense rates, rebuttal cycles, and cash timing
- Set and enforce post-closing delivery SLAs, holding internal teams accountable
- Perform root-cause analysis on delivery issues and drive process improvements
Qualifications
- 7+ years of post-closing and investor delivery experience, with flexibility for candidates who demonstrate deep, multi-investor ownership
- Proven experience independently managing delivery, suspense, and rebuttals across multiple investors
- Prior role as escalation point for delayed purchases, delivery disputes, or investor exceptions
- Experience designing, improving, or rebuilding post-closing and delivery workflows
- Strong working knowledge of LOS platforms and investor delivery portals
- Ability to track, analyze, and report on delivery performance metrics and cash timing
- Excellent written and verbal communication skills
- High attention to detail, strong judgment, and bias toward ownership
Benefits
- Meaningful early-stage equity
- Top-tier medical, vision & dental
- 401(k)
- Flexible time off
- $2,000 hardware allowance
- Annual off-sites
- At-cost mortgages
Skills
Los Platforms, Investor Delivery Portals
Similar jobs
Business Operations jobs
Turquoise Health
United States
Leads corporate strategy and operational priorities for the Employer function, advising senior leadership, identifying growth opportunities, and coordinating cross-functional initiatives. Requires 5+ years of management consulting experience, healthcare purchasing expertise, and strong strategic communication skills.
Dandy
Remote
Leads procurement operations for production materials, managing purchase orders, inventory health, supplier performance, and process improvements. Requires at least three years of procurement or supply-chain experience, manufacturing purchasing experience, ERP proficiency, and advanced spreadsheet skills.
Mercor
Mexico City, Mexico
Leads complex AI-related customer projects from planning through delivery, manages project associates and expert contributors, and develops customer relationships. Requires 3–6 years of experience, strong analytical and communication skills, and demonstrated ownership of complex workstreams.
Improbable
Remote
Operating Partner serving as a generalist problem solver for the founding team, owning high-priority initiatives across growth, revenue, functions, and operations. Requires 8+ years of relevant experience, leadership of teams of 10+ people, strong execution under ambiguity, and fluency with AI tools.
Navan
London, United Kingdom
Manages event travel projects from planning through reconciliation, coordinating clients, suppliers, reservations, budgets, and operational delivery. Requires senior travel industry experience, strong GDS and airline-fare expertise, project management capability, and excellent client service skills.