Technical Oversight - Post Closing

Key Responsibilities

Delivery Ownership & Execution

• Own end-to-end delivery of closed loans to investors and whole-loan purchasers, ensuring timely submission and purchase
• Build and maintain investor-specific delivery checklists, eligibility gates, and suspense prevention controls
• Own day-to-day execution and performance of offshore post-closing and delivery teams
• Track and manage purchase timelines, days-to-cash, and aging inventory

Suspense, Rebuttals & Issue Resolution

• Manage all investor suspense, rebuttals, and curative documentation through final purchase
• Act as primary escalation point for delivery disputes, exceptions, and delayed purchases
• Partner with legal and compliance on complex delivery issues or investor challenges

Investor & Seller Communication

• Serve as primary point of contact for investor delivery and post-purchase review teams
• Manage communications with correspondent sellers, including suspense requests, rebuttals, and resolution timelines
• Ensure external communications are accurate, timely, and aligned with contractual requirements

Reporting, SLAs & Continuous Improvement

• Own reporting on delivery performance, including first-pass purchase rates, suspense rates, rebuttal cycles, and cash timing
• Set and enforce post-closing delivery SLAs, holding internal teams accountable
• Perform root-cause analysis on delivery issues and drive process improvements

Qualifications

• 7+ years of post-closing and investor delivery experience, with flexibility for candidates who demonstrate deep, multi-investor ownership
• Proven experience independently managing delivery, suspense, and rebuttals across multiple investors
• Prior role as escalation point for delayed purchases, delivery disputes, or investor exceptions
• Experience designing, improving, or rebuilding post-closing and delivery workflows
• Strong working knowledge of LOS platforms and investor delivery portals
• Ability to track, analyze, and report on delivery performance metrics and cash timing
• Excellent written and verbal communication skills
• High attention to detail, strong judgment, and bias toward ownership

Benefits

• Meaningful early-stage equity
• Top-tier medical, vision & dental
• 401(k)
• Flexible time off
• $2,000 hardware allowance
• Annual off-sites
• At-cost mortgages