Senior Event Travel Specialist

Responsibilities

• Independently manage smaller event travel projects from initial brief through final reconciliation.
• Support Event Travel Managers on larger, more complex programs.
• Serve as a primary contact for assigned clients, suppliers, and internal stakeholders.
• Create and manage group and individual travel reservations, maintaining accuracy across systems and documentation.
• Negotiate fares, rates, and terms with airline and ground transportation suppliers.
• Research travel options and provide cost-effective solutions aligned with client objectives and budgets.
• Deliver exceptional client service while meeting service levels and project milestones.
• Lead client calls and meetings, providing proactive updates and recommendations.
• Manage project timelines, deliverables, operational requirements, budgets, cost tracking, reconciliation, and invoicing.
• Identify risks and contribute to contingency planning.
• Work with Client Success Managers and internal stakeholders to support client retention and growth.
• Contribute to revenue and profitability objectives through project management and supplier negotiations.
• Guide, support, and mentor Event Travel Specialists and new team members.
• Share best practices, supplier knowledge, and operational expertise.
• Support process improvements and operational efficiencies.
• Achieve agreed OKRs, service standards, and financial targets.
• Maintain knowledge of client accounts, industry trends, and supplier developments.

Requirements

• Proven travel industry experience, preferably in event, group, or project-based travel management.
• Experience supporting multiple client accounts and managing competing priorities.
• Demonstrated success delivering high levels of client satisfaction and service excellence.
• Strong GDS experience with Sabre or Amadeus.
• Advanced knowledge of airline fares, ticketing, routing, and group travel logistics.
• Understanding of event registration platforms such as Cvent or similar technologies.
• Strong working knowledge of Microsoft Office, particularly Excel and Outlook.
• Excellent client relationship management and communication skills.
• Commercial awareness and ability to identify value and profitability opportunities.
• Exceptional attention to detail and accuracy.
• Ability to manage multiple projects while meeting deadlines.
• Strong problem-solving and decision-making skills.
• Ability to anticipate risks and implement practical solutions.
• Confident presentation and communication skills at all organizational levels.
• Self-motivated, proactive, adaptable, resilient, and able to work independently and collaboratively.