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Pylon

Pylon

San Francisco, CA

AI-native B2B support platform

About

Pylon builds an AI-powered support platform for B2B companies, replacing Zendesk with omnichannel ticketing across Slack, Teams, email, and chat. It automates workflows with AI agents, provides knowledge bases, and unifies account intelligence from support and sales data. This enables post-sales teams to manage complex customer relationships scalably without losing high-touch interactions.

Tech stack

TypeScript, Postgres, GraphQL, NestJS, AWS, SQL, Kubernetes

Perks & benefits

Health insurance, Dental insurance, Vision insurance, 401k, Unlimited PTO, Team offsites

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Open jobs

12
Pylon

Pylon

Palo Alto, CA

Head of Talent
No salary listedOn-site7+ YOERecruiting

Build and lead Pylon's in-house talent function as its first dedicated leader, prioritizing engineering hires for a hard fintech problem while stewarding culture, employer brand, onboarding, and retention in a high-agency, in-person environment.

Pylon

Pylon

Palo Alto, CA
Founding Content and Growth Lead
No salary listedHybridContent Marketing

Founding Content and Growth Lead responsible for building Pylon's audience and presence from zero through opinionated content, social distribution, growth experiments, community activation, and CEO thought leadership in the mortgage/fintech space. Requires proven experience growing accounts/communities from scratch, deep platform fluency, AI content systems, and high ownership.

Pylon

Pylon

Palo Alto, CA

Infrastructure Engineer, Foundation
$140k+/yrHybridDevOps / SRE

Infrastructure Engineer on the Foundation team builds and maintains highly available systems and developer tooling to ensure platform stability and productivity for processing mortgage transactions. Requires deep curiosity, full ownership from design to maintenance, and ability to solve hard problems under pressure.

Pylon

Pylon

Palo Alto, CA

Fullstack Engineer, Customer Success
$130k+/yrHybridFullstack Engineering

Build and own fullstack features for customer-facing mortgage platform, solving real-time problems in complex lending domain using React, NestJS, GraphQL, and Temporal.io to enable faster loan closings.

Pylon

Pylon

Palo Alto, CA

Backend Engineer, API
$130k+/yrHybridBackend Engineering

Builds and maintains a production GraphQL API modeling complex, nonlinear mortgage processes. Designs event-driven systems, semantic models, and developer-friendly abstractions using TypeScript, NestJS, and Temporal.io.

Pylon

Pylon

Palo Alto, CA

Backend Engineer, Underwriting
$130k+/yrHybridBackend Engineering

Builds backend systems to automate mortgage underwriting by encoding regulatory rules into precise, AI-enhanced code. Collaborates with experts using TypeScript, NestJS, GraphQL, and custom DSLs for high-stakes lending decisions.

Pylon

Pylon

Palo Alto, CA

Backend Engineer, Integrations
$140k+/yrHybridBackend Engineering

Build and maintain integrations connecting the mortgage platform to external partners like credit bureaus, title companies, and insurance providers using TypeScript, NestJS, and diverse APIs. Own solutions end-to-end on a high-impact project requiring self-direction and versatility.

Pylon

Pylon

New York, NY
Senior Product Manager
No salary listedOn-site4+ YOEProduct Management

Senior Product Manager owns end-to-end mortgage origination platform including APIs, decisioning, compliance, and AI-driven experiences. Requires 4+ years in software/product, regulated industries experience, SQL, Figma, and partner management.

Pylon

Pylon

Remote

Technical Oversight - Closing and Funding
No salary listedRemote10+ YOEFinance & Accounting

Oversees loan closing and post-closing operations, managing third-party providers, developing scalable workflows/SOPs/QC, ensuring regulatory compliance and efficiency. Requires 10+ years mortgage expertise across loan types.

Pylon

Pylon

Remote

Technical Oversight - Underwriting
No salary listedRemote10+ YOEBusiness Operations

Oversees third-party fulfillment providers and develops underwriting workflows, SOPs, and quality controls for compliant, scalable mortgage origination. Requires 10+ years in underwriting across loan types and expertise in regulated fintech environments.

Pylon

Pylon

Remote

Technical Oversight - Post Closing
No salary listedRemote7+ YOEBusiness Operations

Owns post-closing loan delivery to investors, manages suspense, rebuttals, and issue resolution to ensure timely purchases and cash flow. Requires 7+ years in mortgage post-closing operations with deep investor experience.

Pylon

Pylon

Remote

Technical Oversight - Processing
No salary listedRemote7+ YOEBusiness Operations

Senior operational partner overseeing mortgage loan processing for originating customers. Owns end-to-end issue resolution, ensures compliant loan progression, and collaborates on system improvements. Requires 7+ years mortgage operations experience.