AI-native B2B support platform
Pylon builds an AI-powered support platform for B2B companies, replacing Zendesk with omnichannel ticketing across Slack, Teams, email, and chat. It automates workflows with AI agents, provides knowledge bases, and unifies account intelligence from support and sales data. This enables post-sales teams to manage complex customer relationships scalably without losing high-touch interactions.
Infrastructure Engineer on the Foundation team builds and maintains highly available systems and developer tooling to ensure platform stability and productivity for processing mortgage transactions. Requires deep curiosity, full ownership from design to maintenance, and ability to solve hard problems under pressure.
Build and own fullstack features for customer-facing mortgage platform, solving real-time problems in complex lending domain using React, NestJS, GraphQL, and Temporal.io to enable faster loan closings.
Builds and maintains a production GraphQL API modeling complex, nonlinear mortgage processes. Designs event-driven systems, semantic models, and developer-friendly abstractions using TypeScript, NestJS, and Temporal.io.
Builds backend systems to automate mortgage underwriting by encoding regulatory rules into precise, AI-enhanced code. Collaborates with experts using TypeScript, NestJS, GraphQL, and custom DSLs for high-stakes lending decisions.
Build and maintain integrations connecting the mortgage platform to external partners like credit bureaus, title companies, and insurance providers using TypeScript, NestJS, and diverse APIs. Own solutions end-to-end on a high-impact project requiring self-direction and versatility.
Senior Product Manager owns end-to-end mortgage origination platform including APIs, decisioning, compliance, and AI-driven experiences. Requires 4+ years in software/product, regulated industries experience, SQL, Figma, and partner management.
Oversees loan closing and post-closing operations, managing third-party providers, developing scalable workflows/SOPs/QC, ensuring regulatory compliance and efficiency. Requires 10+ years mortgage expertise across loan types.
Oversees third-party fulfillment providers and develops underwriting workflows, SOPs, and quality controls for compliant, scalable mortgage origination. Requires 10+ years in underwriting across loan types and expertise in regulated fintech environments.
Owns post-closing loan delivery to investors, manages suspense, rebuttals, and issue resolution to ensure timely purchases and cash flow. Requires 7+ years in mortgage post-closing operations with deep investor experience.
Senior operational partner overseeing mortgage loan processing for originating customers. Owns end-to-end issue resolution, ensures compliant loan progression, and collaborates on system improvements. Requires 7+ years mortgage operations experience.
Senior SRE owns production system reliability, designs monitoring/alerting, builds automation tooling, and ensures operational excellence in a regulated fintech environment. Requires 4+ years SRE experience, deep AWS expertise, on-call at scale, and Nix.
Senior Account Executive acquires, activates, and grows high-potential mortgage broker partners nationally, owning the full sales pipeline from lead qualification to sustained production. Requires 5+ years in wholesale mortgage sales with expertise in LOS portals, pricing tools, and CRM.