Business Operations Lead
Own day-to-day operations including people ops, workplace, IT, compliance, recruiting support, and process at a Series A startup scaling from 25 to 60+ employees.
About the job
Responsibilities
- People operations: own onboarding and off-boarding end-to-end; coordinate immigration matters with outside immigration counsel; own workplace policy and governance in partnership with outside employment counsel
- Workplace: run the SF office end-to-end, including building management, IT, facilities, vendor relationships, and office moves
- IT and internal systems: stand up and own the company's MDM; manage device procurement, identity, and the internal tech stack; build automations to eliminate manual work
- Compliance and security: project manage security audit (SOC 2), support business insurance, and ongoing compliance with state and federal employment requirements
- Recruiting operations: coordinate onsite interviews, candidate experience, and offer logistics in partnership with hiring managers
- Events: plan and execute external conference logistics and employee and team celebrations
- Process and documentation: maintain SOPs, internal documentation, and the company wiki; identify and eliminate operational debt as the company scales
Requirements
- 5–8 years in business operations, internal ops, or chief-of-staff roles at high-growth startups, including time at Series A through Series C stages
- Demonstrated ownership of internal systems implementations
- Comfort with ambiguity and pace; thrive in a build environment where the playbook isn't written yet
- High slope on AI tools
- Sound judgment on what to own, what to delegate, and what to escalate
- Warmth and professionalism; represent the company internally and externally
Skills
MDM, SOC 2, It Systems, Process Automation, Onboarding, Compliance, Vendor Management, Sop Documentation, AI Tools
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