Business Operations Lead

Responsibilities

• People operations: own onboarding and off-boarding end-to-end; coordinate immigration matters with outside immigration counsel; own workplace policy and governance in partnership with outside employment counsel
• Workplace: run the SF office end-to-end, including building management, IT, facilities, vendor relationships, and office moves
• IT and internal systems: stand up and own the company's MDM; manage device procurement, identity, and the internal tech stack; build automations to eliminate manual work
• Compliance and security: project manage security audit (SOC 2), support business insurance, and ongoing compliance with state and federal employment requirements
• Recruiting operations: coordinate onsite interviews, candidate experience, and offer logistics in partnership with hiring managers
• Events: plan and execute external conference logistics and employee and team celebrations
• Process and documentation: maintain SOPs, internal documentation, and the company wiki; identify and eliminate operational debt as the company scales

Requirements

• 5–8 years in business operations, internal ops, or chief-of-staff roles at high-growth startups, including time at Series A through Series C stages
• Demonstrated ownership of internal systems implementations
• Comfort with ambiguity and pace; thrive in a build environment where the playbook isn't written yet
• High slope on AI tools
• Sound judgment on what to own, what to delegate, and what to escalate
• Warmth and professionalism; represent the company internally and externally