Forward Deployed Engineer
Leads technical onboarding for financial institutions, sets up infrastructure like SFTP and SSO, configures integrations, builds internal tooling, and translates between technical and client stakeholders. Requires engineering background and strong communication skills.
About the job
Responsibilities
- Lead technical onboarding of new institutions to the ModernFi platform — from account setup to configuration, testing, and go-live
- Manage infrastructure setup for clients, including provisioning SFTP servers and keypairs with Pulumi
- Collaborate with bank IT teams to configure SSO in Auth0 based on their identity providers
- Coordinate onboarding for third-party digital banking integrations like Q2, serving as the glue between ModernFi, the client, and the partner
- Own and improve our public API documentation — making it easier for clients to integrate and showcasing our engineering-first approach
- Build tooling, dashboards, or internal features (using Python, Retool, etc.) that make your work more efficient and scalable
- Optimize our self-service onboarding tool by partnering with our CS team to intake client feedback and provide product suggestions or own immediate fixes
- Translate between technical and non-technical audiences with empathy and clarity
Requirements
- Engineering background, with a CS degree or equivalent experience
- Comfortable working with code and infrastructure — you may not write production services day to day, but you can spin up an SFTP server, tweak a Python script, or make a SQL query
- Excellent communicator who can guide clients through technical setup and translate their needs to the engineering team
- Excited by the idea of improving the customer experience through a mix of software, process, and grit
- Collaborative and fun to work with — you bring positive energy to the team
Nice-to-haves
- Experience with tools like AWS, Auth0, Pulumi, Python, PostgreSQL, or Retool
Skills
Pulumi, Auth0, Python, Postgres, Retool, AWS, Sftp, SSO, API, SQL
Similar jobs
Solutions Architecture jobs
Vesta
United States
The Technical Integration Specialist serves as the technical lead for partner integrations in a mortgage technology platform, evaluating partner systems, identifying data and workflow gaps, and guiding integrations through certification and launch. The role also supports customer implementations and troubleshoots integration issues.
Fetch
United States
Manages deployment and ongoing delivery of data licensing partnerships, coordinating technical requirements, data products, integrations, and partner support across internal and external stakeholders. Requires technical account management, complex project management, data communication, and cross-functional execution experience.
Dialpad
United States
Build and deploy customer-specific AI agents from scoping through production launch and first-shift stabilization. The role combines customer workflow design, applied AI engineering, enterprise integrations, evaluation, and production hardening.
Clay
New York, NYOwn technical partner onboarding, integration readiness, provider evaluation, and post-launch quality for a data marketplace. The role requires 3+ years in a technical partnerships or integration-focused role, strong API knowledge, and SQL-based data analysis skills.
Ashby
United States
Provides post-sales technical consulting for complex SaaS integrations, configurations, and customer workflows. The role requires broad technical fluency, strong customer-facing communication, and the ability to translate solutions into scalable documentation and tooling.