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Customer Marketing Lead

Leads customer marketing programs including ABM, events, and email campaigns to drive upsell, cross-sell, and renewals. Collaborates with sales and marketing teams, requires 5+ years B2B marketing experience and tools like Salesforce, Marketo.

175k – 210kCarson City, NVProduct MarketingRemote5+ YOE

About the role

What You'll Do

  • Lead and manage customer engagement and communication programs, across channels including organic and paid channels, content, email, and virtual and live events
  • Collaborate with Product Marketing, Field Marketing, Partner Marketing teams to identify opportunities for leverage and scale initiatives across customer programs
  • Continually measure, monitor and drive improvement in program approaches; employ industry best practices and look for opportunities to increase effectiveness and efficiency
  • Present regularly on program performance and learnings to key stakeholders
  • Proactively ideate and propose new approaches for compelling customer engagement programs that drive sustainability
  • Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities

Required Qualifications

Personal qualities:

  • Outstanding interpersonal, communication (oral and written), and presentation skills, including the ability to communicate data-driven recommendations simply and effectively
  • Analytical skills to determine marketing effectiveness and ROI of customer engagement efforts
  • Proven ability to collaborate strongly, develop deep relationships with colleagues and influence functional teams to deliver on goals
  • Ability to successfully prioritize, balance multiple projects, and manage complex workstreams while consistently delivering results
  • Strategic thinker that can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience
  • Scrappy, ‘team player’ mentality, with a strong ability and interest in both thinking strategically and living in the details of execution

Technical qualifications:

  • BA/BS degree in marketing, business, or related field
  • 5+ years of B2B or tech marketing experience, especially Customer Service, Customer Success, or Account Management experience
  • Technical knowledge of the latest digital marketing tools and channels, including but not limited to Salesforce, Marketo, 6sense
  • Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy
  • Ability to write effective copy is a necessity
  • Familiarity with B2B marketing, lead generation, and sales processes

Skills

SalesforceMarketo6SenseABMEmail MarketingDigital MarketingB2B MarketingLead GenerationSalesforce Marketing Cloud

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