Solution Engineer
Leads enterprise deployments, architects API integrations, conducts technical demos, and troubleshoots issues for clients in regulated industries. Requires 3+ years in solutions engineering with strong API skills and stakeholder communication.
About the job
What You'll Do
- Lead multiple concurrent engagements with full accountability for timelines, scope, and outcomes.
- Conduct discovery, qualification, technical demos, and proof of value workshops with prospective customers.
- Architect and execute API integrations across client systems and third-party tools, including proof of concept integrations as needed.
- Maintain customer sandbox environments and establish best practices for working with the product.
- Set and track measurable success metrics (adoption, usage, workflow impact).
- Troubleshoot complex integration issues directly and serve as the senior escalation point for technical blockers.
- Build trust with technical and non-technical stakeholders by deeply understanding customer workflows and speaking their language.
- Win technical evaluations by handling objections, providing solutions or workarounds, and demonstrating clearly why Zocks is the right fit.
- Push customers toward best practices while adapting to real-world constraints and identifying expansion opportunities.
- Advocate for the customer internally by sharing feedback with appropriate teams.
What We're Looking For
- 3+ years in SaaS implementation, solutions engineering, solutions architecture, or technical delivery roles.
- Experience leading complex, multi-stakeholder deployments with Financial Services or other regulated industries.
- Strong API and systems integration experience comfortable reading logs, troubleshooting integrations, and development.
- Builder credibility: you speak the language of engineers and have the presence to earn trust across technical and non technical teams.
- Excellent communication skills equally strong with engineers and executives.
- Highly organized but adaptable, able to juggle competing priorities without losing momentum.
- Deep ownership mindset: you don't wait for problems to solve themselves.
Bonus Points
- Familiarity with compliance-sensitive or Financial Services workflows.
- Experience with relational databases (PostgreSQL, MySQL).
- Working knowledge of JavaScript or Python.
- Experience integrating with Salesforce, Office 365, virtual meeting platforms, VoIP systems, and BI tools.
- Passion for making powerful technology genuinely useful and impactful for the people using it.
Skills
API Integrations, JavaScript, Python, Postgres, MySQL, Salesforce, Office 365, Troubleshooting, Sandbox Environments, BI Tools
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