Commercial Account Manager
The Commercial Account Manager will manage inbound sales, account expansions, and value-driven renewals across the UK commercial market. The role requires 2–5+ years of sales or account management experience, strong deal execution skills, and CRM proficiency.
About the job
Responsibilities
Inbound Net-New Sales
- Own and execute inbound-led net-new opportunities.
- Qualify and close small- to mid-sized deals for customers not aligned to strategic Account Executive territories.
- Run discovery, qualification, objection handling, and closing motions independently.
Expansion Ownership
- Lead expansions within existing accounts when scope and complexity allow.
- Identify upsell and cross-sell opportunities through customer engagement and usage insights.
- Partner with Account Executives on larger, more strategic, or complex expansions.
- Manage inbound expansion requests from existing customers, including incremental license additions.
Renewal Management
- Own renewals requiring active customer engagement, risk mitigation, or expansion discovery.
- Collaborate cross-functionally to ensure smooth, on-time renewals.
- Help customers realize the value of Mattermost and build business cases to support renewals.
Sales and Ecosystem Exposure
- Gain hands-on experience with the full buying cycle and commercial procurement considerations.
Territory Enablement and CRM Hygiene
- Act as a capacity multiplier for Account Executives.
- Maintain strong CRM hygiene, forecasting accuracy, and deal documentation.
- Own renewal and expansion records for assigned accounts, as well as in-scope net-new sales records.
- Share insights and learnings to improve territory execution.
Requirements
- 2–5+ years of experience in sales, account management, renewal management, or commercial closing roles.
- Demonstrated ability to manage multiple sales cycles in parallel.
- Strong discovery, communication, and deal execution skills.
- Experience using CRM systems; Salesforce experience preferred.
Nice to Have
- Experience selling into regulated environments.
- Exposure to commercial procurement processes.
- SaaS or enterprise technology sales experience.
Compensation
- Pay is market-based and may vary by location.
- Starting pay is determined by job-related skills, experience, qualifications, work location, and market conditions.
Skills
Salesforce, CRM, SaaS, Enterprise Technology, Sales Cycles, Discovery, Objection Handling, Forecasting, Commercial Procurement, Upselling, Cross-Selling
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