Account Manager, SMB

Responsibilities

• Own a portfolio of 300+ SMB accounts across the UK and Europe.
• Deliver renewal, expansion, and net-revenue-retention targets.
• Prioritize accounts based on revenue, renewal timing, risk, and growth potential.
• Proactively engage at-risk accounts and lead renewal, pricing, and negotiation conversations.
• Identify expansion signals and convert them into upsell and cross-sell revenue.
• Forecast portfolio performance and maintain accurate CRM records.
• Collaborate with Sales, Product, Support, and Finance to resolve issues and improve portfolio performance.

Requirements

• 1–2 years of experience in account management, renewals, inside sales, or another commercially focused customer role.
• Demonstrated ownership of measurable outcomes such as revenue, retention, renewals, expansion, or quota.
• Strong organization and ability to manage a high volume of customers and competing priorities.
• Clear, confident communication and ability to navigate commercial conversations.
• Proactive approach and confidence working independently.

Nice-to-haves

• Experience managing SMB customers or a high-volume portfolio.
• Experience in SaaS, technology, or a subscription business.
• Familiarity with CRM systems and commercial forecasting.

Compensation and Benefits

• 25 days’ holiday plus bank holidays.
• Salary-sacrifice pension with a 4% employer contribution.
• Paid parental leave.
• Private medical, dental, and vision insurance.
• Life insurance at twice base salary.
• Charity donation matching of up to $1,000 per year.
• Work-from-home equipment stipend.
• $1,000 annual professional-development budget.
• Access to an onsite gym.
• Lunch provided three times per week.