Bland AISan Francisco, CAOwns post-sales customer success for AI phone agents, driving deployments, ROI, expansions, and troubleshooting with technical expertise. Requires 5+ years in technical customer-facing roles, API/SQL fluency, and cross-functional collaboration.
Own renewals, expansions, and upsells for a portfolio of FP&A SaaS customers. Build repeatable expansion playbooks, partner with CS on strategy, run commercial conversations with CFOs and finance teams, and drive quota while developing product fluency.
Founding Account Manager responsible for building and maintaining relationships with C-suite executives at major financial institutions, payment providers, and fintechs. Drive account growth through upsells, renewals, and referrals while developing processes to scale the AM/CS function. Requires 3+ years in BD, CS or implementation at high-growth or competitive environments plus knowledge of compliance/fraud tools.
As a Group Account Manager, you will manage and expand Freed’s B2B customer base, ensuring customer satisfaction and identifying expansion opportunities. You will be responsible for the entire customer journey, from onboarding to ongoing support and new product introductions.
Manages post-sale relationships with enterprise customers running high-volume AI voice agents, driving retention, expansion, and satisfaction through executive engagement, business reviews, and usage optimization. Requires 4+ years in account management with $100K+ ARR accounts and technical product familiarity.
Manage and grow Skylight's key account with Walmart and Sam's Club nationally, executing business plans, handling P&L, retailer communications, and cross-functional collaboration to hit revenue targets. Requires 3-5 years Walmart account management experience and retail data expertise.