Technical Account Manager
Owns post-sales customer success for AI phone agents, driving deployments, ROI, expansions, and troubleshooting with technical expertise. Requires 5+ years in technical customer-facing roles, API/SQL fluency, and cross-functional collaboration.
About the job
What you'll do
- Drive Customer Outcomes - Own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. Diagnose blockers before they become problems, push customers toward high-value use cases, and turn every deployment into a measurable win.
- Cross-Functional Problem Solving - Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
- Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction.
- Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
- Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
- High-Ownership, High-Velocity Mindset - Operate with positivity, pace, and accountability in a fast-moving startup environment.
Qualifications
- Technical Foundation - Degree or equivalent hands-on experience enabling deep understanding of customer architectures and AI workloads.
- 5+ Years in Technical Customer-Facing Roles - Experience as a TAM, Technical Lead, Solutions Architect, Customer engineer or similar role owning post-sales success and enterprise customer outcomes.
- API & Integration Fluency - Comfortable reading/writing REST/JSON, interpreting logs, querying data with SQL and understanding how systems integrate in production.
- Escalation & Incident Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations.
- Strong Communication Skills - Able to simplify technical concepts for executives and dive deep with practitioners.
- High EQ & Customer Advocacy - Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs.
- Cross-Functional Collaboration - Proven success partnering with Sales, and Engineering, to drive adoption and growth.
- Thrives in Fast-Paced Environments - High-ownership operator who excels in rapid, high-impact cultures.
Nice to haves
- Startup experience or early-stage TAM experience
- Experience with AI/ML, conversational AI, or telephony systems
- Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON
- Background working with voice workflows, call flows, or contact center tech
- Experience building TAM playbooks or customer onboarding frameworks
Compensation & Perks
- Salary: $120k – $180k base + meaningful equity + benefits
- Gorgeous office in Jackson Square, San Francisco (rooftop views & great coffee shops nearby).">
Skills
SQL, Rest, JSON, APIs, AI/ML, Conversational AI, Telephony, Incident Management, Customer Onboarding, Distributed Systems
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