Partnership Engagement

What you'll be doing

• Own customer outcomes: Partner with customers to define success, track progress, and ensure Midstream delivers clear, measurable value.
• Drive adoption and engagement: Guide onboarding, usage, and ongoing engagement to ensure the product becomes embedded in customer workflows.
• Proactively manage account health: Monitor signals, identify risks early, and resolve issues before they impact retention or satisfaction.
• Build deep, trusted relationships: Develop strong relationships across stakeholders—from operators to executives—becoming a trusted partner over time.
• Turn customers into advocates: Create positive customer experiences that lead to references, case studies, and executive sponsorship.
• Support expansion through value: Identify opportunities to deepen engagement as customers realize success, partnering with the commercial team where needed.

Who you are

• Experienced in customer success or customer-facing roles: 5+ years of experience working closely with customers in SaaS, healthcare, or enterprise environments.
• Outcome-oriented: Focus on delivering measurable value and ensuring customers achieve their goals—not just managing relationships.
• A strong relationship builder: Build trust across all levels of an organization, including executive stakeholders.
• Proactive and solution-oriented: Anticipate challenges, ask the right questions, and bring solutions before issues escalate.
• Commercially aware (but not sales-first): Understand how value leads to expansion and can spot opportunities without forcing them.
• A high-ownership operator: Take responsibility for customer success, move quickly, and thrive in a fast-paced startup environment.