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Hike MedicalHike MedicalSan Francisco, CA

AI Account Manager

Own post-sale success for AI healthcare accounts: drive adoption, retention, and expansion across a book of clinical providers. 2-4 years account management or customer success experience required.

150k – 200k
On-site2+ YOEAccount Management

About the role

Responsibilities

  • Own onboarding and adoption for new accounts: get them live, train clean scanning technique, and drive first orders
  • Grow accounts by expanding from inserts into more device categories, attaching Hike Intelligence, and adding new locations/providers
  • Drive order volume from early orders to consistent, scaled monthly usage
  • Own annual renewals and protect the base
  • Act as the voice of the customer, feeding product and operations feedback

Requirements

  • 2–4 years in account management, customer success, or expansion roles
  • Experience selling AI, software, or into healthcare, devices, or SaaS
  • Comfortable carrying expansion and retention targets
  • Ability to speak fluently about denials, reimbursement, and workflow
  • Organized and proactive in managing a full book of accounts

Compensation & Benefits

  • Base: $120K–$180K
  • Performance bonus: $20K–$40K annually
  • OTE: $140K–$220K
  • Meaningful equity
  • Medical, dental, and vision coverage
  • $15K relocation bonus for moves to San Francisco

Skills

Account ManagementCustomer SuccessExpansion SalesHealthcare SaasAi Software SalesRevenue RetentionOnboardingRenewals
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