Own post-sale success for AI healthcare accounts: drive adoption, retention, and expansion across a book of clinical providers. 2-4 years account management or customer success experience required.
150k – 200k
On-site2+ YOEAccount Management
About the role
Responsibilities
Own onboarding and adoption for new accounts: get them live, train clean scanning technique, and drive first orders
Grow accounts by expanding from inserts into more device categories, attaching Hike Intelligence, and adding new locations/providers
Drive order volume from early orders to consistent, scaled monthly usage
Own annual renewals and protect the base
Act as the voice of the customer, feeding product and operations feedback
Requirements
2–4 years in account management, customer success, or expansion roles
Experience selling AI, software, or into healthcare, devices, or SaaS
Comfortable carrying expansion and retention targets
Ability to speak fluently about denials, reimbursement, and workflow
Organized and proactive in managing a full book of accounts
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