Enterprise Solutions Engineer
Supports enterprise customers by architecting integrations, delivering technical demonstrations, and creating scalable enablement and self-service resources for a voice AI platform. The role partners closely with sales, product, and customer technical teams and requires Python proficiency, software architecture knowledge, and strong communication skills.
About the job
Responsibilities
- Collaborate with Account Executives to enhance the technical aspects of the sales process.
- Work directly with technical contacts at customers and prospective customers to provide tailored support and architect solutions.
- Create technical demonstrations that communicate the product’s value proposition.
- Develop technical enablement resources for the sales team.
- Build self-service tools and documentation that help customers implement solutions independently.
- Identify opportunities to standardize and scale common integration patterns or features, and collaborate with product teams to implement them.
Requirements
- Passion for AI, technology, and ElevenLabs products.
- Enjoyment of direct customer interaction, solution iteration, and tailored technical support.
- Ability to identify patterns that can be standardized and scaled.
- Strong empathy for customers, sales, and product teams.
- Strong technical background in architecting integrations between solutions and existing customer systems.
- Experience working with customers, including through student clubs or side projects.
- Proficiency in Python, software development, software architecture, and common integration patterns.
- Excellent communication skills and ability to adapt messaging to different audiences.
Benefits
- Annual discretionary professional development stipend.
- Annual discretionary social travel stipend.
- Annual company offsite.
- Monthly coworking stipend for employees outside main hubs.
Skills
Python, Software Architecture, Software Development, AI, Voice Ai, API Integrations, Technical Demonstrations, Technical Documentation
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