Partner Program Manager - Service Delivery

Responsibilities

• Own day-to-day relationships with a portfolio of service delivery partners, including consultancies, MSPs, and vCISO firms.
• Serve as the primary partner contact for program participation, escalations, joint pipeline, and growth planning.
• Run QBRs and MBRs with senior partner stakeholders; align on goals, delivery capacity, and quarterly commitments.
• Support partner recruitment from internally sourced leads, guiding firms through onboarding and into the program.
• Partner with the certification team to build and maintain services-focused learning content.
• Own partner enablement across onboarding, ongoing training, instructor-led workshops, and product or framework rollouts.
• Define and monitor delivery quality metrics, including implementation CSAT, time-to-audit, control coverage, and escalation rates.
• Drive remediation programs when partner delivery falls below standards.
• Build feedback loops with Professional Services and Customer Success to surface delivery issues and improve enablement and program design.
• Coordinate with the Channel Sales program manager on shared rhythms, messaging, and partner-lifecycle handoffs.

Requirements

• 5+ years of experience in partner programs, channel or alliances, partner enablement, or partner operations at a B2B SaaS company, or equivalent services-delivery or partner-engagement experience at a consulting or audit firm.
• Experience designing or operating partner enablement, certification, or accreditation programs at scale.
• Strong program management skills across multiple concurrent workstreams and partner cohorts.
• Ability to work cross-functionally with Sales, Customer Success, Professional Services, Marketing, and Product.
• Ability to translate partner feedback into clear, actionable requests for internal teams.
• Strong written and verbal communication skills, including presentations to leadership and senior partner stakeholders.
• Self-starter who can structure ambiguous problems and execute scalable processes.
• Collaborative mindset and interest in building programs from the ground up.

Nice to Have

• Familiarity with GRC, security, or compliance markets, including competitors, audit firms, and consultancies.
• Experience working at or building a partner program for a GRC, security, or compliance vendor.
• Familiarity with partner relationship management platforms such as Allbound, Impartner, or PartnerStack.
• Familiarity with Salesforce-based partner workflows.
• Technical fluency sufficient to discuss platform capabilities, APIs, integrations, and implementation scoping.
• GRC or partner-program certifications such as CISA, CISSP, CIPP/E, CIPP/US, CRISC, ISO 27001 Lead Auditor, ISO 27001 Lead Implementer, or ASAP CA-AM.

Compensation and Benefits

• Stock equity.
• Employer-paid medical, dental, and vision premiums for employees and dependents, potentially up to 100%.
• Wellness benefits and healthcare concierge services.
• 401(k), company-paid life and disability insurance, tax-advantaged spending accounts, and discounted voluntary benefits.
• Paid parental leave after six months of employment.
• Kindbody fertility and family-building benefits.
• Growth and development stipends.