Renewals Account Manager

Key Responsibilities

• Own the full renewals cycle: tracking upcoming renewals, leading renewal conversations, negotiating terms, and closing on time.
• Build the renewals process from scratch: renewal timelines, escalation paths, risk triggers, and the cadence for engaging customers ahead of their renewal date.
• Design and maintain renewal reporting and forecasting: build the models and dashboards that show renewal rates, at-risk revenue, gross/net retention, and forecast accuracy, and report on them to leadership.
• Develop an early-warning system to flag at-risk accounts and partner with CS to intervene before churn.
• Establish renewal data hygiene in the CRM so renewals are tracked accurately and reporting is trustworthy.
• Surface trends from renewal outcomes to inform pricing, packaging, and product decisions.
• Partner cross-functionally with CS and Finance to align on retention targets and process.

Requirements

• 3+ years in renewals, account management, or a closely related post-sale revenue role, in B2B SaaS.
• Demonstrated experience building reporting and forecasting from the ground up - not just running someone else's processes, but you’ve designed the metrics, models, and cadence.
• Strong with spreadsheets and CRM tooling (e.g., Pylon, HubSpot); comfortable turning messy data into clean, reliable reporting.
• Proven track record of hitting retention or renewal targets.
• Comfortable with ambiguity and autonomy: you thrive without an established playbook and get excited about creating structure where none exists.
• Strong negotiation and commercial instincts; able to hold firm on value while keeping the customer relationship healthy.
• Clear communicator who can present renewal forecasts and risks credibly to leadership and key stakeholders.

Perks & Benefits

• Comprehensive health & wellness benefits
• 20 days PTO per year, plus 8 floating holiday
• Remote work culture
• Team off-sites in stunning places (Amsterdam, Italy, etc).
• Competitive compensation & equity