Renewals Account Manager
Own and scale the full renewals motion for a fast-growing B2B SaaS cybersecurity platform. Build processes, reporting, and forecasting from scratch while retaining and expanding the existing customer base.
About the job
Key Responsibilities
- Own the full renewals cycle: tracking upcoming renewals, leading renewal conversations, negotiating terms, and closing on time.
- Build the renewals process from scratch: renewal timelines, escalation paths, risk triggers, and the cadence for engaging customers ahead of their renewal date.
- Design and maintain renewal reporting and forecasting: build the models and dashboards that show renewal rates, at-risk revenue, gross/net retention, and forecast accuracy, and report on them to leadership.
- Develop an early-warning system to flag at-risk accounts and partner with CS to intervene before churn.
- Establish renewal data hygiene in the CRM so renewals are tracked accurately and reporting is trustworthy.
- Surface trends from renewal outcomes to inform pricing, packaging, and product decisions.
- Partner cross-functionally with CS and Finance to align on retention targets and process.
Requirements
- 3+ years in renewals, account management, or a closely related post-sale revenue role, in B2B SaaS.
- Demonstrated experience building reporting and forecasting from the ground up - not just running someone else's processes, but you’ve designed the metrics, models, and cadence.
- Strong with spreadsheets and CRM tooling (e.g., Pylon, HubSpot); comfortable turning messy data into clean, reliable reporting.
- Proven track record of hitting retention or renewal targets.
- Comfortable with ambiguity and autonomy: you thrive without an established playbook and get excited about creating structure where none exists.
- Strong negotiation and commercial instincts; able to hold firm on value while keeping the customer relationship healthy.
- Clear communicator who can present renewal forecasts and risks credibly to leadership and key stakeholders.
Perks & Benefits
- Comprehensive health & wellness benefits
- 20 days PTO per year, plus 8 floating holiday
- Remote work culture
- Team off-sites in stunning places (Amsterdam, Italy, etc).
- Competitive compensation & equity
Skills
HubSpot, Pylon, CRM, Renewals, Account Management, Forecasting, Reporting, B2B SaaS, Negotiation, Data Analysis
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