Forward Deployed Engineer

Responsibilities

• Embed with customers post-sale to design, build, and ship integrations of Mem0's memory APIs into their AI agents and products.
• Rapidly prototype and productionize custom solutions that unblock high-value customers, from retrieval configuration to full pipeline builds.
• Own the technical relationship with strategic accounts: troubleshoot production issues and act as the technical escalation point.
• Translate field learnings into roadmap input: identify recurring integration gaps and bring them back to Engineering and Research.
• Build reusable tooling, sample apps, and reference implementations that shrink time-to-value for the next customer.
• Partner with Sales and Customer Success on scoping, technical wins, and expansion opportunities.

Requirements

• 4+ years shipping production software, with hands-on experience integrating APIs/SDKs into customer-facing systems.
• Strong Python fundamentals; comfortable working across the stack (APIs, data pipelines, some frontend) to unblock a customer.
• Experience working directly with external customers in a technical capacity: solutions engineering, forward deployed engineering, technical consulting, or similar.
• Comfortable with ambiguity and fast-changing scope; you thrive when dropped into a new problem with little context.
• Strong communication skills across technical and non-technical audiences.
• Willingness to travel occasionally for onsite customer engagements.

Nice-to-Haves

• Experience with LLM-based agents, RAG, embeddings, or vector databases.
• Background in solutions engineering, forward-deployed engineering, or professional services at an infrastructure or API company.
• Experience building demos or POCs under time pressure.
• Familiarity with observability and monitoring tooling for production systems.