Forward Deployed Engineer
Forward Deployed Engineer embedding with strategic customers to design, build, and ship Mem0 memory API integrations into AI agents. Translate field learnings into product roadmap while owning technical relationships and troubleshooting production issues. Requires 4+ years production software experience and customer-facing technical background.
About the job
Responsibilities
- Embed with customers post-sale to design, build, and ship integrations of Mem0's memory APIs into their AI agents and products.
- Rapidly prototype and productionize custom solutions that unblock high-value customers, from retrieval configuration to full pipeline builds.
- Own the technical relationship with strategic accounts: troubleshoot production issues and act as the technical escalation point.
- Translate field learnings into roadmap input: identify recurring integration gaps and bring them back to Engineering and Research.
- Build reusable tooling, sample apps, and reference implementations that shrink time-to-value for the next customer.
- Partner with Sales and Customer Success on scoping, technical wins, and expansion opportunities.
Requirements
- 4+ years shipping production software, with hands-on experience integrating APIs/SDKs into customer-facing systems.
- Strong Python fundamentals; comfortable working across the stack (APIs, data pipelines, some frontend) to unblock a customer.
- Experience working directly with external customers in a technical capacity: solutions engineering, forward deployed engineering, technical consulting, or similar.
- Comfortable with ambiguity and fast-changing scope; you thrive when dropped into a new problem with little context.
- Strong communication skills across technical and non-technical audiences.
- Willingness to travel occasionally for onsite customer engagements.
Nice-to-Haves
- Experience with LLM-based agents, RAG, embeddings, or vector databases.
- Background in solutions engineering, forward-deployed engineering, or professional services at an infrastructure or API company.
- Experience building demos or POCs under time pressure.
- Familiarity with observability and monitoring tooling for production systems.
Skills
Python, APIs, SDKs, Data Pipelines, Frontend, LLMs, RAG, Embeddings, Vector Databases, Observability
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