Senior Manager, Product Solutions Architecture
Lead technical enablement and initiatives for Datadog channel partners, supporting onboarding, proofs of value, and best practices adoption. Requires 10-15 years in customer/partner-facing technical roles with hands-on experience across cloud, observability, and DevOps tooling.
About the job
What You’ll Do
- Ensure the successful onboarding, training, enablement, and certification of partner technical resources
- Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams
- Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value, partner team enablement workshops, and assessment, advice, and coaching on lead practices
- Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues) with Datadog internal teams and personnel, helping to bring those concerns to resolution
- Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities
- Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities
- Continuously help curate and evolve lead/best practices for Datadog platform adoption and success
Who You Are
- Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
- 10-15 years of experience in a customer or partner facing technical role
- Self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom
- Confident presentation skills
- Desired hands-on experience in two or more of the following areas:
- Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
- Public Cloud: AWS, Azure, GCP, or Alibaba
- Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
- Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
- Config Mgmt: Terraform, Ansible, Puppet, Chef
- CI/CD: Jenkins, Gitlab
Bonus Points
- Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers)
- Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM)
- Previous experience with root-cause-analysis, troubleshooting, debugging
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture with Community Guilds and Inclusion Talks
- Healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan
Skills
AWS, Azure, GCP, Kubernetes, Docker, Terraform, Ansible, Python, JavaScript, Jenkins, GitLab, Splunk, New Relic, Dynatrace
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