Lead and coach a pod of 5-6 account managers and specialists for HopSkipDrive's professional WAV and Livery fleets. Own supply performance, standardize processes with SOPs and AI tools, manage complex partnerships, and bridge sales-to-operations as a player-coach. Requires 5+ years managing teams and building scalable systems.
Salary not listed
Remote5+ YOEAccount Management
About the role
Responsibilities
Lead a specialized pod of 5–6 direct reports (Business Development Managers and CarePartner Specialists), ensuring professional fleets (WAV and Livery) are contracted, integrated, and optimized for daily ride volume.
Own supply-side performance for WAV and Livery categories to meet district demand.
Manage and coach individual contributors, focusing on career growth, performance management, and daily tactical guidance.
Standardize operational processes by enforcing documentation standards and creating repeatable SOPs for market launches and CarePartner relationships.
Directly manage a select group of high-complexity strategic partnerships as a player-coach.
Serve as the primary operational lead and first point of escalation for complex CarePartner negotiations or service-level gaps.
Partner with Revenue and Sales Ops to align new supply acquisition with district demand and operational capacity.
Use supply-side metrics and data tools to drive team performance, identify gaps, and forecast supply needs.
Represent the Specialty Transportation division in cross-functional leadership meetings and strategic planning sessions.
Requirements
5+ years of experience managing professional teams, with a track record of developing and promoting mid-level individual contributors.
Strong systems-thinking and rigor; proven ability to document complex manual processes into scalable SOPs and "playbooks."
Active use of AI and automation tools (e.g., LLMs for drafting, workflow automation, data synthesis) to accelerate productivity; encourage responsible AI use by the team.
Player-coach mentality comfortable with both hands-on complex negotiations/operational challenges and high-level leadership.
Collaborative skills to navigate friction between supply acquisition and operational fulfillment.
Data-driven approach using metrics and tools for forecasting and performance.
Comfort with ambiguity and change in a fast-paced, evolving environment.
Senior stakeholder presence with strong communication and gravitas for leadership meetings.
Nice-to-Haves
Experience in transportation, education, or marketplace operations.
Fluency with modern AI/automation tools to streamline team workflows.
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