Strategy & Operations Manager
Leads strategic analyses, performance management, and cross-functional operating initiatives while developing customer insights and benchmarks. Requires 3–6 years of consulting experience, strong data skills, and the ability to turn ambiguous questions into actionable recommendations.
About the job
Responsibilities
Business Operations
- Own strategic deep dives end to end: frame the question, build the analysis, and deliver a clear recommendation to leadership.
- Support business performance management, including KPIs, reporting, and operational reviews.
- Drive cross-functional projects with sales, customer success, and product, from sizing opportunities to changing operations based on data.
Intelligence Platform
- Build analyses behind QBRs and executive reviews for large customers, turning Broccoli and ServiceTitan data into actionable narratives.
- Deliver insights and benchmarks that help customers improve performance.
- Turn one-off analyses into repeatable tools by partnering with analytics and engineering teams to create dashboards, templates, and product capabilities.
Requirements
- 3–6 years of experience at a top consulting firm such as McKinsey, Bain, BCG, Deloitte, Accenture, or comparable.
- Hands-on experience working with data.
- Passion for exploring and applying AI tools and technologies to solve business problems.
- High-ownership mindset with a bias toward action and execution.
- Strong analytical skills and a structured approach to problem solving.
- Excellent written and verbal communication skills.
- Willingness to work in person five days per week with the team in San Francisco.
Nice-to-Haves
- Experience at a high-growth startup.
- Experience working in home services or B2B SaaS.
Skills
Data Analysis, Artificial Intelligence, Analytics, KPIs, Reporting, Strategic Planning, Problem Solving, Servicetitan, Dashboards, B2B SaaS
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