Senior Engagement Manager

Responsibilities

• Build trusted-advisor relationships with division chiefs, program managers, technical leaders, prospects, and systems integrators in Germany.
• Conduct discovery sessions to understand current-state capabilities, requirements, and desired business outcomes.
• Design outcome-oriented professional services proposals aligned with customer success metrics and objectives.
• Structure engagements, commercial proposals, custom statements of work (SOWs), and staffing plans for complex implementations.
• Partner with account executives, solutions architects, delivery leaders, sales, and operations teams on deal strategy, solutioning, staffing, and execution.
• Articulate GitLab’s professional services value proposition, catalog offerings, and implementation methodologies.
• Guide customers through scope, pricing, commercial terms, procurement, acquisition processes, and contracting structures.
• Manage project- and account-level escalations and maintain customer confidence.
• Position consulting, training, success tiers, and additional solutions to support long-term customer outcomes and retention.
• Facilitate implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering.
• Forecast services bookings and track bookings, margin, attachment, and other strategic opportunity KPIs.
• Own the engagement lifecycle from discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery.
• Train field teams to position and sell professional services and contribute feedback to go-to-market content and operational processes.

Requirements

• Progressive experience structuring, scoping, and selling professional services engagements in the region.
• Proven pre-sales experience conducting discovery, designing outcome-oriented proposals, and developing custom SOWs and staffing plans for large, complex implementations.
• Understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives.
• Ability to connect technical solutions to mission objectives and measurable business outcomes.
• Executive presence and strong communication and interpersonal skills.
• Facilitation, negotiation, problem-solving, acquisition-process, commercial-structure, and risk-mitigation skills.
• Experience working cross-functionally with sales, solutions architecture, delivery, and operations teams.
• Ability to work autonomously and asynchronously in a fully remote setting while managing multiple complex opportunities.

Benefits

• Flexible paid time off.
• Team member resource groups.
• Equity compensation.
• Benefits supporting health, finances, and well-being.