Customer Solutions Architect

Owns post-sales technical strategy for Enterprise customers in Japan, driving adoption, scalable data architecture, and expansion. The role requires customer-facing solutions architecture experience, modern data ecosystem expertise, and strong stakeholder management.

About the job

Responsibilities

Customer Adoption & Value Realisation

Own post-sales technical engagement across assigned Enterprise accounts.
Drive adoption, optimisation, and ongoing usage of Fivetran.
Deliver enablement sessions, workshops, and best-practice guidance.
Monitor account health signals, including usage, performance, and support trends, and proactively intervene where needed.
Ensure customers move from initial deployment to sustained, scalable success.

Expansion & Growth Enablement

Identify, validate, and execute expansion opportunities across business units, regions, and use cases.
Translate customer initiatives into scalable data workloads and technical solutions.
Partner with Account Executives to drive incremental ARR through structured expansion plays.
Lead technical validation of new workloads, including workshops and, where necessary, proofs of concept.
Replicate successful use cases across organisations to accelerate growth.

Technical Strategy & Architecture

Act as the chief technical stakeholder for assigned accounts post-go-live.
Define and maintain enterprise reference architectures aligned to customer environments.
Ensure architectural consistency and scalability across implementations.
Guide customers on best practices for data pipelines, automation, and platform adoption.
Maintain architecture documentation, design patterns, and knowledge bases.

Stakeholder Engagement & Alignment

Build and maintain relationships with technical, operational, and executive stakeholders.
Develop stakeholder maps and multi-threaded engagement strategies.
Run regular technical cadence calls, business reviews, and roadmap sessions.
Align customer technical strategy with business objectives and commercial plans.

Internal & Partner Collaboration

Orchestrate technical collaboration across Sales, Professional Services, Product, and Engineering.
Advocate for customer needs internally, influencing product roadmap and priorities.
Collaborate with technology partners such as Snowflake, Databricks, AWS, and Google Cloud to drive joint value.
Ensure alignment between delivery teams and long-term expansion strategy.

Strategic Account Planning

Contribute to Mutual Account Plans and own Mutual Success Plans.
Map whitespace opportunities across business units, subsidiaries, and use cases.
Maintain a structured view of expansion opportunities and workload pipelines.
Align technical execution with long-term account growth strategy.

Requirements

Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role.
Strong ability to own and drive customer outcomes post-sale, including adoption and expansion.
Experience designing scalable data architectures and working within modern data ecosystems.
Ability to translate business objectives into technical solutions and measurable outcomes.
Strong stakeholder management skills across technical and non-technical audiences.
Proactive, self-sufficient, and highly organised approach to managing multiple accounts.
Comfortable operating strategically while engaging in deep technical discussions.

Nice-to-Haves

Experience with cloud data platforms such as Snowflake and Databricks.
Background in data integration, ETL/ELT, or replication technologies.
Experience with workload-based or consumption-based sales models.
Familiarity with enterprise architecture frameworks and design patterns.
Experience working with system integrators or technology partners.

Technologies

Databases: SAP HANA, Oracle, SQL Server, PostgreSQL
Data platforms: Snowflake, Databricks, BigQuery, Amazon Redshift
Languages and scripting: SQL, Python, Bash, PowerShell
Networking: SSH tunneling, VPNs, PrivateLink
Modern data stack and ecosystem technologies

Compensation & Benefits

100% employer-paid medical insurance, subject to country and worker type.
Generous paid time off, paid sick time, inclusive parental leave, holidays, a year-end Global Week of Rest, and volunteer days.
RSU stock grants, subject to country and worker type.
Professional development and training opportunities.
Virtual social events, food, and team-building activities.
Monthly cell phone stipend.
Mental health support platform with therapy, coaching, and mindfulness resources for covered employees and dependents.